customer
I have some trouble with the app
I have some trouble with the app. I put in my own meals and it always states they are higher carbs than the container states and I can't change it. Is there a way to correct this? Thanks.
Response from MyDiabetesNov 27, 2024
Thank you for sharing your concern! It sounds like there may be a discrepancy between the app's database and the nutritional information on your food labels. Unfortunately, the app doesn't always allow direct edits to carb counts, but there are a couple of things you can try: Double-Check Entries: Ensure you're selecting the correct food item from the database or searching for alternatives that match the label you have. Custom Meals: You can create a custom meal or food entry and manually input the nutritional information directly from the container. If you need any assistance with that, please, contact us directly at [email protected] and we'll be happy to help you out!