Consumers Credit UnionReviews of myconsumers.org

It looks like the website redirect you to multiple websites to steal your personal info.

This establishment’s website and policies are the most user unfriendly I’ve ever experienced. I am an IT professional and ever since my account has been set up I’ve had problems making my payments. I plan on leaving as soon as I can locate another institution!

Consumers Credit Union is incompetent. They notified me of potential fraud in November. For whatever reason it was still approved to be changed. They cancelled the card for me. HOWEVER the fraud charge was reversed from the merchant. Then Consumers put an adjustment CHARGING ME THE VALUE OF THE FRAUD CHARGE! On the new card the merchant then refunded again? So it should wash all those charges right? Well they still didn't balance the cancelled fraud card and they sent me a misspelled letter saying they took away my card access (on a closed card 😂) and my account was 90 days overdue. Signed with just CCU Adjustments. No number, no email. Great. Then I called 8 different times before 1 person actually followed up on their call back as promised. However, in the time of these calls, they now charge my current card (a 3rd card) an adjustment reversal of the fraud charge. The person who actually called me back said that I owe it because they want the money back since the merchant refunded. CCU never gave me any credits to my account. They only charged my account with their adjustments. I don't understand how you can be this incompetent! It's literally simple accounting. In total there was three charges of $189 between two cards (1st & 3rd). There was two refunds of $189 on the first and second cards. They were balanced until they added a new charge on 3/5 trying to get money back for the money they didn't actually give me in November. So yeah, don't use Consumers. There's a lot of better credit unions out there and there are ones that give out better APR credit cards and interest on checking accounts so I'm definitely leaving this company because I just can't believe how ridiculous this whole thing is.

I hate this bank. I literally have mental trauma from what they did to me and the psychological games they played with my head. Took 2,000 of my money that I needed for doctors and never gave it back then Pretended they didn’t see it on their end. Lied over and over. Made me call in countless times to verify every transaction and if I made it and used psychological techniques to try and make me look crazy. They are horrible and why should I pay my bill after all the abuse I took? I hope they get shut down.

They have attractive rates but you pay for it with their poor customer service and terrible app. I closed my account and they hit my credit report so now I can't open other lines of credit or investment accounts. I can't even open a CD because they put a negative report on the "ChexSystems" reporting system that I had no idea about and they refuse to remove it. Horrible. Avoid.

Company takes out automatic payment after I already made a payment. That’s stupid! I requested a refund of the extra payment on 1/17/23 and the rep said it would take 1 day. It’s now 1/22/23 and still no refund. I was told on 1/20/23 that I would get refund that day, still no refund. At this point I’m tired of contacting them. I believe the Company is too big for quality customer service. I wish someone would have personally made sure I got my refund especially after multiple phone calls and chats.

I just switched to this credit union 8 days ago and have regretted it since. Horrible customer service and a very negative experience. I’m switching back to my old bank. Don’t put yourself through the hassle I did. There are plenty of banks and credit unions out there offering competitive rates.

CCU has been a nightmare. They have blocked my checking account and debit card for no reason whatsoever SEVERAL times, leaving me unable to access my own money. I waited for 3 hours (three hours!!!!) at a Co-Op branch to withdraw my own money because they had an "error" in the system and the branch would not allow me to make the withdrawal. Customer service is terrible, they will lie to you to get you off the phone. When I tried the chat option in the app, the representative told me he couldn't login to his own system and told me to wait for a phone call. 0/10 on all fronts. There are better banks out there that actually know what they're doing, and CCU is NOT it.