Consumers Credit UnionReviews of myconsumers.org

I’ve been a member for over 50 years and have used all of there services. I have never been disappointed.

very nice employees working there helpful, pleasant

The online service is awesome!

Good communication and customer service each time I visit your facility

We had a deeply frustrating experience with Consumers Credit Union that left us paying for a mistake that was not ours. We purchased a car and, tragically, it was totaled within 24 hours due to an animal crossing. GEICO deemed the vehicle a total loss, and we promptly provided Consumers Credit Union with all the required documentation confirming this. We were explicitly told by Consumers Credit Union that: the original loan would be closed once GEICO issued payment, and in the meantime, they were fine issuing us a new loan to purchase a replacement vehicle under the same terms, which we did in good faith. Fast forward a month: GEICO has not yet issued the payoff check, Consumers Credit Union did not close or suspend the original loan, we were charged one full month on the old loan, one full month on the new loan, and interest on the old loan, despite the car being declared a total loss and unusable. In short, we were told “everything was fine,” then quietly billed for two loans at once, including interest on a vehicle that no longer exists. This shows a serious lack of coordination, transparency, and customer care during what was already a stressful situation. At the very least, the original loan should have been paused or interest frozen until the insurance payout was resolved. We expected professionalism and fairness. What we got was confusion, financial pressure, and zero accountability.

Thank goodness I only took out a car loan with them. Since that time I've called them twice and was on hold for more than an hour and a half. Once I got through they told me there was a data outage and I would have to call back. Wtf? Waiting on hold for over an hour to talk to a rep? What a disaster of a credit union if you can't have people answering phones.

Consumers credit union changed the company that services there investment accounts and I can't view my balance, been that way for about 4 months

Terrible customer service, add arbitrary charges