Consumers Credit UnionReviews of myconsumers.org

I banked for CCU for a few years and my general experience was okay. Last year I was buying a house and had the worst experience with them. Their wire transfer process is extremely antiquated and not at all transparently communicated on their website or via their staff. In order for you to initiate an external wire you have to sign a DocuSign after putting in all the information in the online portal. Most banks do not have these types of requirements. The unnecessary delays caused our closing to be delayed. But the worst part was that their management team was completely not helpful and did not at all try to remedy the situation. I have since closed all my accounts and moved my money to other institutions that have better processes and are more customer friendly.

I have been with CCU since they were Motorola Employees Credit Union (since 1994). The very thing I liked about credit unions like MECU has slowly eroded to the point that they have become as obnoxious and greedy as banks. I have my mortgage with CCU and recently, during normal working hours, my calls to their mortgage servicing center are forwarded to phone banks in India. These agents I have spoken with are absolutely clueless and a waste of time. So issues I have with homeowners insurance and escrow have become impossible to resolve.

AS A SENIOR CITIZENS I HATE YOUR COMPUTER SYSTEM‼️ I AM 74, do not own a computer or plan to get one! Your system is made for younger people and not for us! We need something that is very easy to understand and use!!! This is to complicated for us to use‼️‼️‼️

I've been a CCU customer for over 30 Years. Recent experience with a HELOC was incredibly poor (I'm sure your phone records would explain). Also, recent experience with how the proceeds from an expiring CD was handled, was very confusing i.e. received incorrect information regarding an outgoing transfer (again, check your phone records). I'll still remain a customer. Thank you.

Took two weeks to get Trust approved. Massive loss of interest sustained during that time. Lack of communication during the process. Wound up going elsewhere.

On December 28th I called in to skip a payment, and I was told everything was good on skipping. A payment and then on January 5th, the payment come out of my account which caused me to be over withdrawn in my account. So no, I'm not very happy with this.