Consumers Credit UnionReviews of myconsumers.org

Terrible service and lack of ethics: They damaged our vehicle and refuse to take responsibilityRating: ⭐☆☆☆☆ (1/5)I want to warn everyone about the complete lack of professionalism and responsibility of this institution. My wife’s truck was repossessed. After making the required payment and settling the debt to recover it, they returned the vehicle to us completely crashed.The most outrageous part is not just the physical damage done to the truck, but their response: they flatly refused to take responsibility for the damages that occurred while the vehicle was under their custody. It is unacceptable for a financial institution to act with such negligence, return destroyed property after receiving their money, and wash their hands of the situation.Do not trust this entity. They mess with people's livelihoods and have absolutely no integrity or customer service.

Mother had a stroke, she's on the auto loan and her income was used to calculate the payment ammount. These scumbags won't work with us to reduce the payments, their solution was 'hey, pay us MORE in the long run!' Souless parasites.

This bank is antiquated! They live in a previous decade. I applied for an auto loan and they took forever to process the paperwork and would only MAIL a check to the dealership! The person I worked with, Jorge (last name rhymes with Bolero but starts with a V) in Illinois was slow and just unhelpful. I had to stay on top of him and make him do his job. would not recommend this bank whatsoever. I don't know how they process car loans and operate the way they do! Slow and ineffective.

I was previously a member of Meadows credit union and have stayed a member when CCU bought them out (total of 20 years, probably 5-6 at consumers). If it wasn’t such a pain to move banks, I would. Consumers is mostly awful. They make everything a lot more difficult than it has to be. Their customer service takes FOREVER and they provide incomplete or incorrect answers. For example, setting up auto pay. I had a visa with the bank forever. It’s always been on auto pay. I got a new card in the mail. One would assume like every other company, it remains on autopay. Wrong. Once I got a late fee notice I called… 30 minutes on the phone! I was told it will be quick it set it up online and was given instructions (it is not toggling on auto pay like every other company). A few days later I attempted to follow the instructions.. however my visa account wasn’t showing up. After contacting customer service again… it’s because it has a $0 balance. Would have been nice to be told that in the first place. Total time wasted: ~ 1 ish hours Same process at the 5 other credit cards I have: 5 min set up when you get the card. & they need to better train their AI chat bot or don’t use one at all. Gave me an answer for sending money outside of the bank.. 🙄

This credit union sucks!!!! They charge you a service fee to withdraw your own money. Don't do any business with them

Customer service was about as bad as it could have been.

Horrible experience with this credit union. I paid off auto loan and the credit union has not sent title to vehicle. I have called multiple times spending a minimum of 6 hours on the phone total. Employees tell me what I want the hear. Finally, an employee listened and admitted to me that they could not locate the title. Frustration continues as they finally located it after a another week of looking. Promised me I would receive the title yesterday however updates of tracking number show Consumers Credit Union still has not sent title. Waiting for return call for updates yet again. Worse experience I have ever had with a bank/credit union. Do not use. They like to pass you around on phone, with long wait times, listening to awful music that repeats itself every 30 seconds. And yes, I have been on hold on phone so long, I actually timed it.

I asked for my payment to be taken out of my checking account and the man put it to my savings, There was not enough money in my savings so it said my payment was not made. I had to get back on the phone and get it fixed after being passed around on the phone It finally got fixed. Well we will see next payment. Gurnee credit Union smells so bad.