Consumers Credit UnionReviews of myconsumers.org

Cso work fastly

easy to do business.

I banked for CCU for a few years and my general experience was okay. Last year I was buying a house and had the worst experience with them. Their wire transfer process is extremely antiquated and not at all transparently communicated on their website or via their staff. In order for you to initiate an external wire you have to sign a DocuSign after putting in all the information in the online portal. Most banks do not have these types of requirements. The unnecessary delays caused our closing to be delayed. But the worst part was that their management team was completely not helpful and did not at all try to remedy the situation. I have since closed all my accounts and moved my money to other institutions that have better processes and are more customer friendly.

Great online banking.

Customer service was about as bad as it could have been.

Great service when I come inside, most tellers know me buy name and always say hi, which is a very good PR in my eye’s please don’t keep changes personal

Good business

Horrible experience with this credit union. I paid off auto loan and the credit union has not sent title to vehicle. I have called multiple times spending a minimum of 6 hours on the phone total. Employees tell me what I want the hear. Finally, an employee listened and admitted to me that they could not locate the title. Frustration continues as they finally located it after a another week of looking. Promised me I would receive the title yesterday however updates of tracking number show Consumers Credit Union still has not sent title. Waiting for return call for updates yet again. Worse experience I have ever had with a bank/credit union. Do not use. They like to pass you around on phone, with long wait times, listening to awful music that repeats itself every 30 seconds. And yes, I have been on hold on phone so long, I actually timed it.