Used the service for years. Had some good and some medicore cleaners. Ended up hiring someone directly because MyClean was charging 2x what they would charge directly. (To give you an idea, I was paying around $120 for 3ish hours of a one bedroom cleaning that I live in by myself. My cleaner charged $65 direct)
Fast forward 3 years and I had a serious issue with my cleaning lady stealing from me, so I reached out because I know she was still getting clients here and there from MyClean. Just wanted to let them know my experience.
The response I got from them was that because I hired someone before 18 months since my last appointment, and that person had worked for them within the last TWO YEARS, I was now subject to pay MyClean a TWENTY FIVE THOUSAND DOLLAR employment fee. But not to worry, they were not going to press charges at that moment. I'm not even sure that policy is legal/enforceable.
I get that MyClean would have to charge more than hiring someone directly because they have overhead. I also get that they have to protect themselves from losing cleaners/clients to direct offers. But 2x the cost (pretty sure their cleaners make minimum wage), and hiding an outrageous clause like that in terms of service no one reads....that's just awful. I would stay far away from them, if only to avoid their questionable business practices.
WL
Winnie L.
We have used their service a couple of…
We have used their service a couple of times and where always very happy. Their people are friendly, deliver top quality and their pricing is great. Really recommend!
ST
Sharolynn T.
Housekeeping
I'm looking for a job bad so I can't open my own business when I make my money I would like to get paid in cash when I get into the job real good I am going to open my own business cleaning people houses I'm a good cleaner I catch on quick I keep my house clean and I'm going to shine floors Buffalo's mop floors wash dishes clean out frigerators I know I do it all so I'm looking for a job for that position
DG
David G.
Can't recommend MyClean enough!
Can't recommend MyClean enough. I've used almost a dozen cleaners and services, but found MyClean to be by far the best. We used them for two cleanings (before and after guests came), and both sets of cleaners were on-time, respectful, and friendly. Oh, and they were really good cleaners! It's clear the company selects and trains great people. It was also super simple to understand and book...even to make changes when necessary.
JA
Jema A.
MyClean honest review
Update: 7/23/19. After the poor customer service I received on 7/19/19, the CEO, Michael reached out to me. He apologized profusely, for the disrespect that I received and gave me a full refund. I have decided to change my star rating from 1 to 3. However, my feelings on the COO have not changed. My cleaner Joann, was great and I would hire her again! She really did clean our apartment well, and took the job very seriously. She gets 5 stars! Michael as well, gets top stars for reaching out to me and making the situation better, but it shouldn't have happened in the first place. I told Michael, that I will not change my review when it comes to Kenny (COO). He's arrogant, disrespectful, and a raging bully! As a first time customer with MyClean, you'd think he'd be all about customer service, he has no clue what that means. I'm glad I kept the appointment. My apartment needed to be cleaned asap, and Joann did such a nice job. If I book again with MyClean, and have a better experience, I will update my star rating.
DS
Dorothy S.
never pitched up to go through what…Useless!
never pitched up to go through what needed to be cleaned on Saturday but emailed to say they would be there for the actual clean on Monday and then never pitched up for that. No calls, no emails, nothing!
HH
Haijian H.
The cleaning wasn't great
The cleaning wasn't great. I ordered the service for my tenant. However, the tenant has to spend 6 hours for making additional efforts to redo the job. "We went through 3 rolls of paper towels and everything we wiped was black from dirt. I hope you can get some of your money back because I honestly have no idea what they did for the time they were in the apartment. There was still maple syrup spills in the fridge". After raising the issue to the customer services team, they don't even look into the issue in details, and reply with the email right away in less than 3 mins by saying they can't do anything. Not even considering and hearing further about the issue.
Response from MyClean Cleaning ServicesSep 5, 2018
Hi Henry,
Thanks for the response. I've discussed with the team and understand the frustration you've experienced. And I apologize. I get it - I started this company, because I wanted my place cleaned with the same quality and convenience, clean in and clean out, regardless of my presence.
To the defense of my team, this was a particularly challenging situation, and we are sorry the confusion about our scope of work led to your client's dissatisfaction. The location had painting done and as counter-intuitive as it may seem (it's something we've learned over the years), this causes dust to settled and resettled for days after the paint job. This is why we recommend post-construction cleans in this circumstance. Unfortunately, because you had used us before, you were not directed towards our moving/deep clean questionnaire which would have pointed you towards the post-con service. As a result, our clean did not leave the location clean.
To respond to the first issue, regarding the cleaner's work ethic and honesty, Mel has been with us for 4 years and has made many clients happy during the period. I have no reason to believe that she left early. Instead, she simply could not meet the needs of your client.
As for the second issue, our CS team is trained to quickly identify the differences between a poor cleaning vs. a cleaning that was out of scope. They responded quickly once it was made clear there had been construction (e.g. painting). I apologize for the agent's abrupt messaging and are in discussions on how to improve this difficult message.
Nonetheless, It doesn't sit right with me of what you experienced from both a cleaning experience as well as a customer service experience.
First, I have deleted your payment info. In any case, it was always held securely and encrypted, and MyClean would never charge it without authorization (e.g., if you book a future clean).
Secondly, once you're stateside, I would propose a brief phone call to discuss how we can fix this for you and your client. We want you to get full value from our service, even where there was a miscommunication about what we could and could not do.
If this would interest you, please tell me a day and time when you're back and available, and a number to reach you, so I can call you (and update your records in our system).
I look forward to finding a resolution that can get our relationship back on track, even if you choose to go with another service in the future.
Sincerely,
Mike
