MyClean Cleaning ServicesMyClean Cleaning Services is listed under Cleaning Service Providers in New York, New York.
MyClean Cleaning Services (myclean.com) has 149 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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149 approved reviews, newest moderated first
Alexia
I've used MyClean for several different apartments and each time the service has been wonderful - from the very simple online booking or speaking to someone over the phone to having someone show up on time and able to do a great job. Definitely worth recommending to friends and family ...
Vivian
Great service - have been using for almost a year now and have always liked my cleaners, though now I use their option of requesting the same cleaner to come. Detail-oriented - they get the spaces in between, do a good job with floors (and even baseboards! yay), all that stuff.
Anonymous
It was adequate. Very obviously missed spots. EDIT: So maybe 10-15 minutes after doing this survey I got a call from their customer service. Very nice guy, wanted to know what happened so that I only gave 3 out of 5 stars. I explained why, it was the details that were missed. I purchased their mid level service and he rebated me down to their low tier service since it seemed to be inline with what the clean actually was. Their customer service is 5/5. But for the actual clean I got it with the cleaner I used was a 3/5. The guy I was on the phone with is selecting a different cleaner for my next time, so hopefully it will be better.
John
A great service! Dependable and responsive. Highly recommended.
WEBCLIENT
Their customer service is exceptional and their cleaning is consistently good and highly reliable
Kelly
MyClean offers easy organization of home cleaners & scheduling. Most cleaners are fantastic. From time to time, the individuals scheduled to clean change. MyClean coordinates this seamlessly. If the cleaner does not meet expectations, MyClean resolves quickly. One less thing to worry about!
Kelly
Cleaning was poor The various cleaners that came to the house seemed inexperience. In using a steam mop they ended up damaging the finish on my wood floor in several spaces. They tended to be 15 to 30 minutes late most times. In addition, they always seem to forget to clean or touch something. As a result we stopped using the service and would not recommend.
Response from MyClean Cleaning ServicesApr 17, 2017
Hi Kelly, Thank you for responding to our survey. Your feedback helps us to continue to improve our service. It looks like your last cleaner was not a good fit. I see that Kenny, our COO, has reached out to get you paired with one of our preferred cleaners. This should help both with punctuality and with using the steam mop. Please reach out to me here or by email at [email protected] so we can discuss getting us back on track. We look forward to hearing from you. Mike
Sara
Easy to book, great quality in service itself and the best & most responsive customer service!