My Chess SetsReviews of mychessets.com

It was a gift and my friends loved it! They said it was great quality and a perfect fit for their game room

I ordered the Greek mythology chess set as a gift and when it arrived, I was disappointed to see that the pieces were not as advertised. The knight for instance was supposed to be Pegasus but the piece I received had no wings...so just a horse? Instead of Zeus, I was sent a very nondescript man as the King - no lightening bolt, robe, beard, etc. Same with the bishop and queen but you get the idea. At first they tried to tell me that since they are handcrafted, there could be discrepancies. When I pointed out the designs were completely different, they agreed to resend the pieces. Great! Although I should mention that the pieces are WAY more distressed looking than what they have pictured which I guess you could chalk up to them being handcrafted but its a rather significant difference in person. They told me that the replacement shipped so I'm thinking we're all set but after a week and nothing was delivered I reached back out. Come to find out it didn't actually ship. Back and forth just trying to get an answer on when it will ship. After days passed they told it would STILL be several more days until it will ship. Fine. Well the replacements came and guess what - wrong pieces again! This time I got the Roman Archers but at a very different scale than the first package - almost like a miniature version. I'm beyond frustrated at this point and they only offered a half refund - considering I paid close to $200 for this, half is still too much to pay for what I got. Keep in mind at this point, its over a month since I ordered so this dragged on and on. In the end they did give me a bigger refund which earns them 1 star rather than the 0 stars I wish I could give them but to pay anything to not receive what you ordered is rather frustrating. Please beware. Update: I see they commented below saying they offered $132 refund out of the $182 (I paid slightly more in reality). Incorrect. They OFFERED a refund of only half ($93). After some back and forth they then AGREED to refund me that amount which I was grateful for.

A really beautiful and elegant chessboard! I had some issues with the courier, who insisted on charging customs fees, but My Chess Sets refunded all the extra costs. I’m very satisfied!

I want to thank Dan and the team for delivering a beatiful chess set and board. I opted for the 3.85” Professional Colombian Style Staunton Chess Set - Boxwood & Golden Rosewood with Golden Rosewood Board. I’ve already played chess using my new set with my partner many times. We both love it. The weight of te pieces and design are sublime. Wanting to protect my pieces, I also chose Chess Storage Box Dual Tray Design - Brown Leatherette, which makes me feel that this chess set will last many generations. There’s something that adds deep satisfaction and adds to the enjoyment of my game. The set and box came extremely well packaged and protected. If I ever feel the need to buy another set, this is where I’ll be coming.

Great service and luxury set! Had some questions and Dan took great care of every detail! Even responsive on the weekend. Thank you again for a wonderful experience.

I ordered a chess set as a staff appreciation gift on a weekend and Dan e-mailed me right back. I had a lot of questions since I have never used My Chess Sets and Dan was quick to get back and customized it to all of my preferences. We gave it to the staff person and he absolutely loved the set. The inscription was beautiful and the chess set although reasonably priced, looked very expensive and luxurious. I would definitely use them again and recommend them to anyone!!

I want to express my gratitude to the customer support -Dan- for the prompt and quick responses all the time, they answered all and any query very quickly and honestly. Also the product I received is very elegant exactly like the pictures at the website, I feel it’s very genuine and good quality, I like it and I’m sure I will order another fantastic products again.

Dan was very helpful, and I really love my chess set :)