My Chess SetsReviews of mychessets.com

If you are looking for a reason not to order from this site I recommend you read before you purchase. I was excited to receive my chess set after 2-5 days with the express shipping that the company adds to the order upon check out with no other options. After 5 days I decided to track my order and noticed I was never given a tracking number. The company does not advertise a phone number however they have a chat option. The response time is not immediate and takes hours if not days to get back. The company has not found a solution to my order and I am still waiting on a response. They offered to refund the Shipping fee of $19.99. They still have not located the issue and instead of sending me the order they offered a full refund instead. I obviously want the chess set or I would have never ordered. I most likely will not do business with this company again.

The Chess Set I received was beautiful. I have no complaints about that. If that's all you care about, you might be happy buying from them. But my purchasing experience was bad enough that I wish I'd bought elsewhere, and I will never buy anything from them again. First of all, the website said I'd get it within 3-7 days. After 12 days, it hadn't even shipped yet. I reached out to customer service, who promised the world to me. They told me they'd refund me $30, and they'd ship it the next day express, so that I'd get it within 2 days. It didn't ship the next day. When I reached out again, they promised the next day. It didn't ship then, either. It took the better part of 3 weeks before I finally got the order, which isn't the end of the world, but I definitely wouldn't have bought from them if I knew their 3-7 day estimate was actually going to be more like 17+ days. I also never got the $30 refund from them that they promised. I reached out to them again, they basically admitted they never even tried to process it. They said they would. They didn't. On the third try, they said they'd send it over PayPal, which started to make me wonder if I was dealing with some kind of scam site, but they did in fact finally send the money, so I guess third time's the charm with them, but if you have to constantly hound a business to get them to keep their promises then I think we can agree they have terrible customer service, no matter how nicely they speak to you. They are always so nice, but their words are always empty. Their website also advertises a Free Handcrafted Chess Storage Box on all orders over $325. I never got it. They claimed it's because I took a 15% off coupon they had splattered all over their site, but the ad for the free box never said it couldn't be combined with other deals, and besides, my order with the discount was still well over $325. Customer Service promised they'd send it. They didn't. And they still have the same advertisement for the free storage box. This is just a lie. I contacted them again, and Customer Service once again said I don't get it because of that 15% discount, which means that the first person I talked to who said they'd send it literally never even tried to send it, he was just trying to shut me up and hoped I'd forget about it. As we'll come to find, that's what the next person did too. Then FedEx hits me with a huge customs fee. The problem is, the listing for the chess set never suggests it's going to be shipped from overseas. And if you dig deeper into their website, they say they cover all duties, fees, and local customs charges. So I contact Customer Service yet again, and they tell me that I need to cover it myself, and then they'll reimburse me. I think you can understand why I wouldn't trust them at all by this point, so I insisted that they pay it themselves, and to their credit they did, but they should have done it from the start, not making me get the bill and having to hound them for it. And that's sort of what's at the heart of all this. Customer Service is so polite and they promise you the world, and say everything they can to keep you happy in the moment, but for the most part they either have no intention of keeping their promises or they're so inept that they constantly forget. Either way it works out to the same thing: I had to contact them like half a dozen times for multiple issues with a single order, always talking to their AI before I could talk to a person, and no matter what customer service promised me, it would never be fulfilled unless I contacted them two more times. All the while they try to get me to write these reviews while I'm feeling like their platitudes amount to good customer service. Well it's been two weeks since I got them to write me an email confirmation that I'd definitely be receiving the free chess storage box, and I haven't heard a single word about it since, so at this point I assume I'll never see it, and I don't have it in me to contact them yet again. So my review is poor, and my advice is to stay away. EDIT on 10/15: I received the wooden box. I never received a tracking number for it, nor any real indication that it was actually coming aside from customer service telling me it would, and with my pretty poor experience with that I had completely written it off. That said, the box is beautiful, and I'm glad I received it. This puts me in an awkward spot as customer service has eventually managed to do everything they said they'd do, they just do it with basically zero communication, in an extremely slow and delayed manner, and usually requiring me to reach out to badger them to get anything done. Look, if you're willing to accept the headaches and extremely slow timelines, they make good chess sets and their work is beautiful. But the headaches are bad enough that I will not personally put myself through this again. The choice is yours.

My wife bought me a new chess set for my 75th birthday, and I could not have been more thrilled with it. The board itself is stunning and the chess pieces are magnificent. It is truly a classic work of art. The customer support (Dan) was also outstanding. I could not more highly recommend this company and their chess sets.

Very well made and gorgeous chess set, by far the best chess set I have ever owned, I even love the leather carrying case I got for it as well!!! I highly recommend this company to anybody that is looking for a lifetime quality heirloom chess set!!!

1 star is generous, but unable to give NO Stars. Ordered on 29th July as a gift for our son to mark his 50th birthday on 20th August. Delivery promised 5-7 days. On the 6 August we had heard nothing - not even and acknowledgement of the order - although the funds had been taken. After several days we received an apology by email, the explanation was that there had been a backlog on the board we had ordered, but that it was to be sent out within the next 2 days and a tracking number would be supplied. We asked them to send a photo so we could put it into our son's birthday card and they did, albeit a very poor image. They said they had got the dates mixed up and promised despatch in a day or so. On 17 August we wrote again as we had heard nothing. We complained about the Customer Service and said if we did not hear from them by 21st August latest then we would ask our card provider to action a charge back. We heard nothing and on 24th August we actioned the charge back. We had to fill in forms - very time consuming. Our account was credited temporarily, but we have to wait up to six weeks to be sure we can use the funds and our son is stil waiting for his gift. Every aspect of this transaction was really bad. Would not recommend.

I ordered on May, 2026, and I haven´t received it, yet. It was supposed to send to Brazil, but it never reached my house. They told me they could send to my son in California, and then after I waited forever, somebody else told me that they could send to my cousin in Florida, but I am still waiting. Terrible!!!

lacking in details of how the shipment is going which brings you some anxiety but the customer servive is good.

UPDATE (July 9, 2026): Customer support reached out to me today and cleared everything up. They explained that they have a standard two-day processing policy for orders, which is why I hadn't seen an immediate confirmation. They have now resent my official order receipt and confirmed that my Handmade Luxury Chess Set is being processed and will ship out soon. I really appreciate the follow-up and the clear explanation. I'm glad the communication issue is resolved and am back to looking forward to receiving the set! —————- I ordered on Monday. Received no confirmation email or text message. I reached out to support on Tuesday and 2 days later still no response. Disappointed as I was really looking forward to the beautiful chess set. Hopefully they get back to me soon or I will need to dispute the charges and get my money back.