My Chess SetsReviews of mychessets.com

I am absolutely satisfied with the handmade luxury chess set I received. Customer service is wonderful and been very helpful. Highly recommend this company and their products. Thank you.

My Chess Sets was great from the beginning. Their website is professional and very informative, after I placed my order I contacted customer services just to find out roughly when I would receive my item and Dan couldn't be more helpful. Delivery was speedy and there was no possibility of any damage as my goods were very well packaged. My Chess board is beautiful and of the highest quality and a very fair price. Can't recommend this company enough, if you're looking for quality items and amazing service then look no further .

They took care of all the tariffs imposed to my purchase.

Achat magnifique, jeu d'échec en parfait état, arrivé en 5 jours en France pour Noël. Je recommande à 100% 🥰

I added engraving to my son’s chess set by mistake and when I realized he didn’t want it, I quickly went back to your site to contact someone. The texting service you provide is so fast and helpful. I was able to cancel the engraving within minutes and it didn’t disrupt my order at all. The person I was texting with was so helpful and fast to respond, I am extremely impressed! Thank you for the great service. I will definitely be using your company for all of my chess set needs.

I recently ordered a chessboard from MyChessSets.com, and although it arrived with a small imperfection on one corner, the company handled my concern with exceptional professionalism. Their customer service person, Dan, responded quickly, communicated clearly, and was incredibly polite throughout the entire process. To make things right, they generously sent me a free set of chess pieces, which was far beyond what I expected. Their kindness, efficiency, and genuine care for their customers truly impressed me. I highly recommend MyChessSets.com—not only for their quality products, but for their outstanding customer service.

Great communication from Dan. Was a great help and answered any queries promptly. Chess set arrived and even better than I thought it would be. High quality and something that will be passed down to the next generation eventually.

Awful experience from start to finish. The only redeeming factor that we ended up with a nice looking chess table albeit damaged. Firstly, took a month of chasing and false promises of shipping to finally receive the table. That's when more problems started. It arrived damaged. Dents in the actual chess board and a scratch on the bottom. It was quite clear from the shipping packaging that it was shipped with the dents not damaged during shipping. We were initially told that our only recourse was to make a claim with the shipping company. I pointed out that it was their responsibility to do that and that I needed to either return the board or get a partial refund to be able to go get it repaired. Only after a lot of back and forth, we reached an agreement on a partial refund. The other problem was some missing backgammon pieces, I was told they would be shipped immediately. After being promised a delivery again that didn't happen, the backgammon pieces were delivered but were an incorrect size for the board. I was told I was trying to scam them at this point! I sent a picture and they acknowledged that the pieces were incorrect and we agreed on a further refund rather than waiting for yet another delivery. All in all, a very painful process that went on for about 2 months from start to finish and involved lots of back and forth and delays to get resolution. The starting point was a lack of responsibility for making sure their customer receives a non-damaged product. It is between them and their shipping agent if it doesn't arrive intact.