8am MyCaseReviews of mycase.com

User friendly, very good features, committed to always improving.

I like the product features. Secure messaging with clients is the most useful tool for my practice. The problem I have with MyCase began with the merchant services they offered and promoted to their subscribers. I decided to utilize these merchant services in large part because of MyCase's promotion. Not long after, the merchant services company breached its agreement by engaging in some bad behavior. I complained multiple times to various people at MyCase. My complaints were either ignored or brushed off with an "it's not our fault, it's an outside company" excuse. Completely unacceptable. Their responses have been so unacceptable that I have refused to engage with MyCase to offer to my clients any other ease-of-payment features. In fact, I am now looking for a MyCase replacement because I am going to have to sue the merchant services company over its continuing bad behavior. I therefore have no interest in continuing to pay MyCase my hard-earned subscription dollars. MyCase, if you're listening, it's not too late to redeem yourself. I'm fairly confident I'm not your only client who has had bad experiences with your merchant partner. Step up and do the right thing.

MyCase is easy to use and has all the features that we need.

I've worked with MyCase, not only in the context of case management software, but also for web design. In everything they've done, they have bent over backwards to make sure I was satisfied. They seem genuinely concerned and motivated to provide the best service possible. For those reasons, I recommend MyCase.

I have enjoyed the convenience of MyCase. It was easy to learn and navigate as well.

My Case is relatively easy to set up and, so far, our clients really like its features. We're still waiting on our website and have not yet utilized the electronic payments option, so I can't comment on those. I am impressed with the software's ability to customize the fields and workflows and the template construction. From my personal experience with My Case, it has met or exceeded my expectations and I would recommend it! My only criticism is that since I have had my demo and become a paying customer, customer service has not been easily obtained. We chose the software based upon the customization features and, to date, have experienced difficulty in getting those items to function properly. My sales person told me to email customer service, however I have not yet received a response to any of my emails to them. The sales team responded quite quickly and efficiently but since we got passed on to the customer service team, this has not been the case. This situation is the only reason I could not give My Case a five star review.

I have had very positive experience with MyCase. Billing is simple and intuitive, and I love that clients can pay directly online.

My Case is excellent. The rep showed me how to adapt the system to my office's quirky needs (to comply with certain NYS regulations). No other company which I contacted was able to do so. My Case did it quickly and efficiently. I would and have recommended it to fellow attorneys.