My Amazon GuyReviews of myamazonguy.com

This review is a mixed bag. Last year, we decided to launch on Amazon as a family-owned business of 38 years, manufacturing our own line of items. A friend recommended John of MAG to speak with. We set up the call, were razzled and dazzled by him, and super impressed with his knowledge of all things Amazon. It was a one-call close; we quickly signed the contract (a significant chunk of monthly spend plus a revenue share). We were quickly onboarded and began to work. The first month and a half was horrendous. Our brand manager was severely incompetent, sometimes waiting days to return an email from my anxious boss. After a discussion with our brand director, we were given a new team. The new brand manager, John, was fantastic in the work that he led and did for the brand. We chose not to renew the contract and went on a month-to-month term. Then our new brand director parted ways with MAG (he was excellent and at least jumped on one call), and we received a new one. The only time I spoke with him was after we sent the termination email. As for my brand manager John, I could not speak any higher of him. He is amazing, super communicative, empathetic, and gets stuff done. I hope he does not leave MAG as he is a tremendous asset. Now the negatives: We felt our PPC side was not managed correctly, with spend not controlled in a proper manner, higher costs, spend on non-performing keywords, and it kind of felt automated and not strategic enough—just sort of a throw against the wall and let's see what sticks, and well, we can always adjust if he complains. In June, we decided to terminate MAG and go with another agency. In that short time, we have had a 54% month-over-month growth as well as a reduction in ad spend with incredible growth. Now we are paying more to this agency for management but making up for it with results. Now the ugly: We terminated the agreement and, per the contract, paid for the following month and for the PPC revenue share until the date we terminated. We informed MAG not to touch the PPC from July 1st onward. While we begrudgingly paid with no major protest for a month of no real work on the account, what was shocking was getting billed for PPC revenue share for work that someone else did. We paid it as that's how we have done business for 38 years—honestly and straightforward—but it has left a very bad taste in our mouth, and we could never recommend MAG again. What prompted this review was a LinkedIn post by Steve Pope polling why his agency was static. Here are some suggestions: Your clients feel pushed to the side, and we are not sure what you want to do... Be an agency or an educator? Reduce turnover, as the only constant on my team was my brand manager. Have your brand directors reach out to their clients, even if just to say hello and ask if any help is needed. I shouldn't have to hear from him only to ask what he can do to make me stay. Make me feel like a valuable client (perhaps we are too small, only paying $5k+ a month and not one of the big dogs). These are some of my thoughts on perhaps how you could decrease churn. This review would have been fewer stars save for John, my brand manager.

The team at My Amazon Guy was very friendly and quick to get our listing reinstated. Highly recommend!

The company "My Amazon Guy" could teach the entire business world valuable lessons in customer service: I have never received such efficient and transparent service before. There's no need to ask for updates on the progress of the project; they proactively provide us with daily updates until the project is completed. Kudos to the team at My Amazon Guy!

I have previously used Fiverr and other services for outsourcing some of my Amazon jobs but am super pleased to have found My Amazon Guy recently. What started as one work request has now turned into my third order within two weeks which is a testament to the speed, consistency and quality of the guys here. Moreso than just my own opinion the work they have undertaken is already having a tangible uplift on my listings and I plan to bring more work to them. Special mention to the creative team behind the scenes and to my account manager Jule. Thanks guys, great work! Best regards, Rob

Do not trust this company. This company pays people to remove bad reviews and client feedback from google and Reddit. When they don’t accept the payment the owner himself calls the moderators b****. Do not trust this company or do business with them. It’s a scam.

Fantastic work right away! They helped provide a new hero image for my amazon listing that was great from the first draft. I am in the middle of testing now to see if I realize the benefits mentioned, but even if I don't see drastic improvements in the numbers, they at least provided a great new image for my product!

I discovered Steven Pope through a guest appearance on another Amazon based podcast and was captivated by the insight he provided. As a supply chain professional transitioning into an e-commerce career, I deeply appreciate Steven’s expertise and how well he breaks down complex ideas into easy-to-digest solutions for both beginners and experts alike. The depth of knowledge and clarity of explanation were invaluable, making complex e-commerce concepts accessible and actionable. I’ve since subscribed to "My Amazon Guy" and look forward to all the knowledge and guidance Steven has to offer. Highly recommended for anyone looking to deepen their understanding of Amazon!

I've seen Steve and his team in action many times. An amazing reference and business they have built up, own experience that helps sellers grow and optimize to the next levels. Especially SOPs, process optimizations, tools and systems become important when growing. Good thing he / they know it themselves and have learned it on their own demand due to such massive growth. Always a good experience to work with his team. Loads to learn, loads to scale.