John D.
Good but ineffective
Was expecting more success with reinstatements since the first time it went so well and effortlessly. This second time? Not at all. They spent months sending appeals while barely changing the strategy until I pointed out we should switch. The communication was frequent but not really helpful. Other than reporting the actions taken, I couldn't reach out to the rest of the team to review the strategy or ask anything. We had one call and didn't hear from them since then. I believe they're the best ones out there to deal with every issue Amazon related. I know results aren't guaranteed and that's clearly said in the ToS. The point being, I can't really recommend a service that oftentimes doesn't work. I would have paid to extend the service but I don't feel like they're going to change their approach. Whatever they did so far clearly isn't working. Maybe Amazon just got stricter this year, we'll never know.
Response from My Amazon GuyFeb 10, 2025
Thank you for sharing your experience Our team has tried and tested POAs and a history of success, however Amazon does throw a monkey wrench into our POAs when there is a policy change. We will do our best to optimize this moving forward Also, I reached out to request additional information as I want another troubleshooting specialist to look over your case to see if we can approach it at a different angle