Kerry Moynihan W.
Thank you for your response , however I had asked for a refund for the shipment since it was never received and I was told you do not provide any refunds. The shipment to me was not in fact “free”
Do NOT use this service!!! The customer support is extremely frustrating . You cannot call or speak to anyone at this company, which is fine if you have ordered a sweater and want a status update. If you are waiting for medication - it’s unethical . You have to wait for someone to respond to your email or your text to the medical staff, but it’s not interactive so you can be waiting for days for any kind of response and then they will put the burden on you to fix the problem . When dealing and treating menopause symptoms, why would a company add to the frustration already being experienced by this patient population? It’s better for your health to go straight to your dr. At least you can speak to a person and get your medication resolved without putting your own health at risk! I’ve been waiting for a prescription now going on 14 days. I’m experiencing horrible side effects due to stopping it abruptly and have communicated this to the medical staff. nothing has been done . STAY AWAY
Response from Alloy HealthOct 16, 2024
We are sorry to hear you have had a tough time getting quick replies. Taking a closer look it seems that your shipping address had not updated in time for your October order so it went to your old address. That said our team processed a free replacement for you to the correct address. However, we will follow up with you shortly to be sure that this is an outcome you were OK with in the end! Thank you for your feedback and we're hopeful we can turn things around for you.