Tammy
These “Drs” are unprofessional
This review is regarding my experience with the “Dr” I interacted with, not the product itself. I reached out to ask more questions about HRT, it was about 3 1/2 months after I had done the initial intake paperwork which listed all my symptoms, products I’m using (including one of theirs) etc. Her response to me was that I needed to start over, basically start from scratch like I was a new patient. I thought about it then told her I didn’t see why I needed to do that when it hadn’t been that long and I was in fact using some of their product. She just redirected me to customer service to restart it all. I told her no thank you, that I’ll just keep with what I’m currently using. She did not reply, but deleted our whole conversation, so now when I log in there is nothing, not even info on what I am currently using. I found that to be extremely rude and unprofessional and that alone will keep me from using anymore of their products.
Response from Alloy HealthJan 6, 2025
We're sorry it wasn't made more clear why this was necessary! The intake completed was for one product-type which has questions relating specifically to the symptoms related to that line. If you wanted to inquire about a different product line, we require an intake given that it addresses completely different symptoms and needs. This is not to say you are starting over, rather, it's a requirement so we can log your symptoms and provide you with appropriate and safe care! We do hope you might reconsider knowing a bit more about the need for this new intake! Regarding your messages, since you are no longer an active customer (with no purchases in the past 3 months) your messages do deactivate. So while you cannot see them, rest assured they are not deleted. Please reach out to support if we can assist you with proceeding!