Diane R.
Broken pump / No customer service
I ordered the M4 cream When it arrived, the pump didn't work, which means there is no way to use the product. I emailed Support three times and texted them (there is no phone option) to either have a replacement sent or to be issued a refund, and still have received no response.
Response from Alloy HealthJan 23, 2025
Hey Diane! The good news is the solution is 99% of the time just to turn the bottle upside down and tap it on the counter a few times then pump some more. This is because it's an air pump so you need to force product up towards that mechanism. Our support team is a bit behind but we promise we aren't ignoring you! Please do follow up to your contacts if this resolves the problem!



