Our clinical solutions are created specifically for women our age and address our top concerns. From our hormone replacement for menopause relief (safe! safe! safe!) to our sex-enhancing cream for even better orgasms, to our wrinkle-reversing moisturizer—it's all science-backed, safe, and truly effective. Because you deserve it. We believe that women over 40 have earned the right to feel fantastic. Our current healthcare system isn’t doing enough. Only 6% of women seeking treatment for menopause symptoms actually get it! Menopause is inevitable, but suffering through it isn’t. We deserve access to expert care and treatments.
Alloy Health (myalloy.com) has 4,027 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
myalloy.com
Website
myalloy.com
Category
Clinics
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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So difficult to contact and try an avoid you so you can’t cancel
So difficult to contact when they don’t want you to cancel. They said they would reach out and contact for consent to refill but they did not, and they were impossible to get a hold of. Don’t trust this company.
Response from Alloy HealthMar 28, 2025
Hi Jodi - we've requested more information from you in order to locate your account to see how we can help. We do email all customers two weeks prior to your refills so we apologize if that was somehow missed! You're welcome to cancel at any time via your account page but we'll be sure to help out once we have your email if that's been difficult to do on your own.
JO
Josie
Unauthorized purchases, sketchy and deceptive
After two months of issues, I have decided that their ecommerce practices are extremely shady, and their support team does not respond, nor do they have an escalation process or a phone number. The continually charge you for products you didn't want. Also, I have concerns that they are violating patient privacy standards (HIPAA) because they allow the tech support team into patient messages with the doctor, so they can see everything. Overall, this is a very sketchy company with predatory sales practices, and I wouldn't trust them at all. The added 8 products to my cart without my consent, then proceeded to process the order, and then blamed me because they said I did it. I did not. Also, you get a different support person each time and they don't read the messages. Once they start charging you it is impossible to get them to stop so I had to file a complain with my bank. Also, their website doesn't work 80% of the time. There are other companies out there that aren't so bad, so I would seriously consider working with someone else.
PS - I work in healthcare compliance and patient portal development, and I assure you, it is not necessary for tech support to have access to patient messages.
Response from Alloy HealthMar 28, 2025
Hi Josie - we are happy to look into things further and have requested that you share your email via trust pilot so we can locate your account. Please note that all employees are considered a part of the 'covered entity' that is Alloy. Therefore, a support agent is authorized to send messages to you within the chat with your doctor. Rest assured there is no HIPAA violation in this instance.
CU
customer
Excellent
Alloy is a simple, thorough and delightful experience. Thank you for helping me address my HRT needs from the comfort of my home with quality product and doctors.
VF
Vforvendetta
Extremely hard to get a hold of…
Extremely hard to get a hold of support. Just be aware of this. Everything is smooth if your order is correct but if mistakes are made, they are very slow to respond. I am about to file a chargeback if I don't hear back by this afternoon. FYI - their website advertises a phone number with customer service hours of 9 to 5, however, when you call it, you get a recording that the number is now inactive and does not receive voicemails. My prediction: THEY WILL RESPOND FASTER TO THIS REVIEW THAN TO MY ACTUAL PROBLEM.
Response from Alloy HealthMar 28, 2025
Hi there - please note that support typically responds to emails within 24 hours and at the time of this review, less than five hours had passed since the first contact was submitted. There are certainly times where we take a bit longer but we work hard to keep responses prompt so that you feel heard and your issue resolved.
That said, we hope that things were resolved to your satisfaction and look forward to continuing to support you on your journey to feeling fantastic!
LA
Laura
Very Streamlined to get Alloy
It was very easy to get started with Alloy. During the process of getting approved by your Healthcare Specialist, they send you lots of helpful info so by the time you get the actual product you feel pretty confident in using it.
CU
customer
HRT made easy
Very happy with my first experience with Alloy! Very efficient and easy to navigate the process.
NJ
Nurse J.
Applying was quick and easy
Applying was quick and easy, my follow up questions were thoroughly answered quickly by experts. As a medical professional I was impressed.
CU
customer
happy with responsiveness…
I was very happy with how responsive Alloy was about replacing my bottle of estrogen face cream that had opened and spilled in its packaging. They sent a replacement right away.
