LifetouchReviews of my.lifetouch.com

My daughters picture order wasn't placed like I paid for in February(her picture day was rescheduled for April 2) they were trying to order it for fall. Had to reorder, only plus is they aren't charging me. Highly unlikely my kids will have pictures done this fall.

The care of the photographers has declined for the past years. I work at the school and I witness first hand how they work. The poses and facial expressions do not suit the students at all and they do not take their time to redo them. They rush to get all pictures done. That's all! I'm personally very disappointed of their professionalism. I'm looking forward for things to change or another company to take over.

Not with the website. I was looking forward to have my son get some school photos as the picture day fell on his 2nd birthday. They did a horrible job with first having him sit for the photos or remain standing. It’s a shame because you are suppose to be toddler /kid friendly. You are not. No one worked with him and is very frustrating. I paid for an extra day for him to be there. I hope you will not come back to his daycare or future school for any photos. You highly disappointed us and caused me to loose out on money

Very disappointed in the outcome of the Fall photo and the Spring photo, which captured the same fake smile or more like a scared expression. You would think a professional photographer would know how to snap a picture of a real smile. They did not respond to my complaint, nor do they offer any retakes for dissatisfied customers. Looks like I'll be taking my child some place else to get an acceptable picture taken.

We had an extremely disappointing experience with Lifetouch, twice. Today was our scheduled school photo day, and just minutes before opening, we received an email that the photographer had called out sick and the entire session was cancelled. This exact same situation happened during our last scheduled picture day as well. This level of unreliability is unacceptable, especially for schools and families who plan ahead. Parents took the time to dress their children, adjust schedules, and come in expecting a special event only to be turned away at the last minute. It creates unnecessary frustration and inconvenience for everyone involved. What’s even more concerning is the apparent lack of accountability or urgency from Lifetouch management. There seems to be no contingency plan in place, no backup photographers, and no real effort to prevent repeat disruptions. Due to repeated cancellations and poor service, we have made the decision to permanently discontinue our relationship with Lifetouch. We cannot recommend them to other schools or organizations that value reliability and professionalism. Cholan Muthukumarasamy Owner, The Goddard School South Portland Portland Oregon

Life touch is horrible they abuse them and they have kids photos in Epstein files. Wich is HORRIBLE AND HURENDOUS.

No choice in using Lifetouch, many if not most schools use them. Always terrible photos, crooked clothes, awkward smiles and I always have to ask for the class photo which is never available until the middle/end of the school year. It’s not like a separate group photo, just a mashup of the individual pics of all the students and teachers. I like to have it to know who all my child’s classmates are and it would be nice to have it at the beginning of the year right after picture day. This year apparently, Lifetouch doesn’t offer the class photo. I could go anywhere else to have my child’s photo taken and I think I will since the class photo is no longer available.

The company could not even remove the teacher from the photo which I could do myself with Photoshop. When requested re prints they sent new photos with the teachers hands still in the photo. Our son has special needs. But as a professional company you should know how to remove unwanted aspects of an image. There is apps now that could do a better job than this. I will never purchase photos with this company again. So lazy workmanship.