LifetouchReviews of my.lifetouch.com

Paid for pictures, didn't get them, when I called "customer service" all they wanted was my debit card number....um...no. This business is not to be trusted!

I don't understand why there are so many packages!? The only options I got was one pose of my child in several different ways. It is the worst photo of my photogenic child that I've every seen.. he loves getting his picture taken and he looks very unhappy and uncomfortable. Very disappointed.

They lost my daughter’s pictures. I prepaid using the picture day ID the school provided and while all the kids in my daughter’s class got their pictures, mine is missing. I contacted lifetouch and they told me they don’t have record of taking her picture which is so odd since I know for a fact she was there that day and her teacher made a comment on how well she did during pictures!! Are there any other photo companies schools can use? Highly recommend schools/daycare centers steer clear of Lifetouch. Btw, still waiting for Lifetouch to “recover” my pictures. Pretty sure they’re hoping I forget so they don’t have to offer me a refund

LMylifetouch

If I could put no stars I would this is by far the worst company ever I was so excited to purchase my grandchildren’s photos for there first pictures taken at tutor time in Holbrook ny well these are the worst pictures I’ve seen of them and the photographer kept saying look at me not say cheese, and these are little kids! These are the worst photos ever and they don’t look professional stay away from this place if you want nice photos!

Extremely disappointed with my son’s school picture! Looks like they intentionally developed dark and dull pictures. That is clearly not just lighting issue. Happened with my other kid as well in previous years. There pictures are degrading with every season.

Every YEAR they mess it up. They always take awful pictures of both my kids. Always blurry and terrible printing the job done. I have called numerous times this year to get pictures reprinted and correct name spelled for sports and school pictures. Not good photographers or customer service. Not worth it!

Avoid Lifetouch at all costs. We now do not have our daughters sophomore year school photos because they never sent them . I have emailed customer service a million times attaching our receipt and I get zero response . This was last years pictures. Also every year we pay for retouch the photo comes back with zero retouching done after paying the extra $ every year there is a problem with them . Schools need to fire them & find a better company . Customer service there does not exist