LifetouchReviews of my.lifetouch.com

Grad photos come with the company logo in the corner and cover the flowers in the picture. It would have been better if their logo was on the back. This company also chooses to email you multiple times a week until you order the photos. Would not use them again. We never had a problem with grade level photos in the past, but grad photos were were a different story.

They came out to our school to take photos. They did such a terrible job that most people asked for a reshoot. Then they took months to deliver the photos. And I never got the actually class group photos.

Lifetouch Canada has the worst customer service. They actually dont even answer the phone. I have been calling since March 13.Just think all I wanted to do was book my daughters grad photo. I have given up on these people and looking eleswhere. I now know I wont be using them for my other child when its his turn.

This company is terrible. The pictures are horrible. I have never seen a good picture from them. Such a waste of money. Do not purchase school pictures. Just take them with your iPhone or android and they will be 100 times better. You could even go to JcPenny’s or somewhere like that and get a way better picture of your child.

This company is still in the mid-20th century with it’s product offerings. Maybe some might want 35 wallets sized photos, 6 4x5, 5x7s, and 8x10 printed portraits but in the world I live in everyone’s photos are on their phone or they have one on the wall for themselves and a few family members. But all my family want is a pic they can pull up on their phone gallery. The ONLY digital option is for a $250 CD of EVERY shot (blinking eyes and all). Who even has a CD rom in their computers anymore? This company needs digital options. If they can’t make money through a bunch of useless prints, then charge a sitting fee, but get with the 21st century here.

Lifetouch is one of those companies that seem to appear at virtually every school photo session. They've been doing my school photos since I started school in southern Ontario. My mother has never actually purchased prints from them, so I can't speak for the quality (although, looking at reviews of their parent company Shutterfly, you may be better off getting prints elsewhere). And, at my June graduation ceremony from Toronto Metropolitan University (formerly Ryerson University), postponed due to the COVID-19 pandemic, they were there, doing photos of convocation. For such a momentous occasion, I thought I'd take the liberty of purchasing photos from them this time. The university told me that Lifetouch was doing the photos and that if I didn't get an access link for the photos via email in a few months, to contact them directly. September came and no email arrived, so I tried to contact them. I say "tried" because it wasn't obvious at all where I should go to contact customer service. I tried searching on events.lifetouch.com, but as I did not have an access link, I could not access my proofs. I found a live chat and was able to reach someone who said they were working on the case. The problem was that the live chat session would automatically close if you did not say anything for more than five minutes. My patience was rewarded with a message rudely telling me that my session had been closed for inactivity. I tried again and got someone that said they couldn't help me because I was in Canada, and that I had reached the U.S. customer support. Getting more frustrated, I called the phone number provided on their website, and was given an email address that connected directly to the photographers that did the photos. I emailed the address explaining the situation. I realized then that I had had to explain my story three times, indicating that there was no coordination whatsoever between the different branches of their customer support department. I got an email response a few days later again passing me off to another phone number. Make that *four* times I've had to re-tell my story. I called the number and the agent acknowledged the unfavourable circumstance of being bounced around incessantly. I gave them an email address to contact me with, and they told me they would reach out within a week with the access link to get my photos. One full month passed. No email came in. I called the same number I called last time, spent a minute in the queue, and then my call was unceremoniously ended, without anybody talking to me. Losing my patience, I checked the Lifetouch website again, and found all of the photo proofs for the event—all available publicly, no password protection or access code required. Anyone could buy anybody's photos. I'm a photographer myself. I've done paid photoshoots before. There is absolutely no way that I would ever find this debacle of taking people's photos, not sending them the link to access the photos, bouncing them around when they contact me, and then just making all of their photos public with no security or protection, to be remotely acceptable. I was finally able to pay for my digital downloads, and will update this review if I receive the product I paid for. I'm not holding my breath and may have to resort to a credit card chargeback if I don't get anything. For a company as large and prominent as Lifetouch, the level of customer service is utterly abysmal. Remember that I was *trying* to be a customer and buy my own photos! I can't imagine any company that would ever want to make it hard for someone to buy their products, but Lifetouch does just that. I am unimpressed, and simply cannot recommend doing business with Lifetouch. UPDATE: My digital downloads did arrive by email—rotated sideways. For $60 a picture, you'd expect them to at least send it to you right side up. My face in my portrait shot was blurry, and the angle of me greeting the faculty was unflattering, hiding both our faces. I bought these only because it was a special occasion, but rest assured that I have no interest in spending another dime or minute with this company.

After paying for an over priced digital copy of my son's very first school photo I didn't receive a confirmation email so I used the live-chat customer service on their site and had to ask several times to have a confirmation email sent out. After months of hearing nothing from them I once again used the live chat feature to inquire about my order. I politely expressed that I was not happy with the service I've had so far and that I was concerned I would not get the picture since I hadn't received anything from them and the representative (Tamar) immediately ended the chat blocked my IP. I saved the chat dialogue though. So after having to use a VPN to reconnect and speak to another lifetouch chat-associate to ask how to proceed with filing a complaint I am waiting on hold. I expect a refund and the digital copy of a school photo I paid almost $20 for over 3 months ago. If I could give these guys a 0 I would. Do literally anything else but give these clowns your money or time.

Ugly pictures. I paid $18 for premium retouching. Sadly it only applies to physical prints. Smh. So your digital image will not be retouched. I contacted customer service and says it only applies to physical prints.