LifetouchReviews of my.lifetouch.com

No great. You pay for extra editing but photos still looks dark.

We received an envelope for our preschool students stating that one proof sheet was included. The envelope had another student's picture in it, and not our student's picture. I went to the website under their support as recommended on the envelope, and was unable to get my question answered. I tried their online chat which referred me to their website. So I went a step further and contacted them by phone. After waiting around 5 minutes to finally speak to someone, I was referred to their website. I was told they cannot send the sheet out that should have arrived in the envelope, and that I would have to take care of it online. So I still have another student's photo, and not my own student's photo. They seem to care little for the fact that someone else did not get their photo, and I did not get mine. Terrible customer service for very expensive photos. I would give them a zero rating if I could. It surprises me they are able to stay in business.

This is a most pathetic photo service I've ever seen in my life. Pour Canadians, they have been scammed on everything. On taxes, on government, on kids pictures too. Every single year, you have the same pictures. The same background. Just one shot of your child, and choice of the same backgrounds. Why would you need 100 same pictures? To put one in the wallet? To send someone? For 40$ 15 SAME pathetic prints? Wow. It can only work with Canadians, because they don't even know how in so called" poor countries " the photographer works. If they would do this garbage, they wouldn't have a job. It's reminding me vehicle insurance. The biggest scam in Canada. Lifetouch please be creative, we want to see different pictures of our kids, i don't want to choose backgrounds, i want you to go in the classroom, and do at least 3 photos from different angles and in different poses. Such a joke your service

Pictures were ordered through the school and paid for by check same day. Only part of the packages I ordered and paid for was received. When I Contacted them in Sept 2023, they said they never got that amount, yet I have a copy of check front and back from bank that they cashed it. I asked to get what was not received and was told after talking with 3 different people on chat, they would be sent out soon. Here it is, November, still nothing, No refund of money I spent either. Their chat is a joke!! DO NOT EVER BUY PHOTOS FROM THEM.

mylifetouch trys as hard as possible to harvest unnecessary information from customers. Trys as hard as possible to upsell on orders. Does not order flexible services on what photos can be included or varied within their standard packages although it is transparently obvious that their computing system which will really be doing the automated photo printing could offer that enhancement at no extra (upsell) cost The SW is very brittle for example entering St vs St. generates a blockage on further action on an order but does not diagnose things by saying even "make sure you exactly match every letter that is on the printed order form"

I would give it 0 stars if I could. They used to provide free class photos in the past and from this year they started charging $9.99 for a print and apparently there is some 'prepay' program where people can order before the picture day and will have 48 hours to order after the picture day where you wont be charged 'Shipping' fee! If you miss that deadline they charge you $5.99 for shipping! RIDICULOUS! a piece of paper to ship costs $5.99??? Charging for class photo is itself ridiculous and to top it they are charging shipping charges!!! When I contacted via their online chat system, their agent mentioned all these 'fine print' items and said they sent flyers to school to be circulated. I looked up the said flyer and no where does it mention about this ridiculous 'prepay' program. These people are cash grabbers and trying to cash on parents emotions by charging ridiculous pricing on the prints.

My one year old got pictures taken at her daycare. She is usually a very happy baby and they couldn't even get her to smile. Also the background was not exactly as advertised making it look dull. They cut out her ponytail and there website was not mobile friendly. Yuck not happy. Hopefully they use a different provider next year

This company took my money and after several weeks I have not received them and they do nothing. No valid way to contact them.