LifetouchReviews of my.lifetouch.com

worst company, they are not clear on their processes, and they provide incorrect information causing their customers to have horrible experiences. I do not recommend them for any work at all, they provided incorrect information 3 times, and they don't care to address or fix their mistakes.

terrible customer service setup. I couldn't speak to a person on the phone and was directed to chat on the website which I also had to ask for a human. When I eventually did chat with a human, he could only tell me exactly what I was seeing on the website. The packages listed are quite expensive and they force you into choosing specific package or to pay astronomically for individuals prints, bit of course, no digitals! If I was not forced to use their service with my child's school, I would never work with them. Apparently, they already have an in with so many places that they don't care about customer service, they don't care about overcharging and not offering a well balance menu of options to order the pictures you need.

They give you the picture YOU paid for with a ugly water mark. So disgusting. Tell your school board not to use them.

We specifically liked the photographer we had for our PreK graduation pictures. Zoe was our photographer and she did such an amazing job! We had issues with our pictures in the fall but with this photographer, we had zero issues and she was so helpful, fast and friendly.

Ridiculous prices. The website is a convoluted mess. I guess user experience is hardly a concern. A lot of money is thrown into completely unnecessary advertising by mail!.. Of course, that later reflects on the price of the product. In a time when all photography is digital, they do not offer an affordable digital-only download for school photos. A paper copy shipped by mail is the only option - how does this make sense? This entire service smells like a scam, created to extract as much money out of parents as possible. It is obvious from the reviews everywhere that nobody is happy with this company and service. The question is why do schools subscribe for this??? Are schools paid?

J. B Conant High school baseball team pictures was horrible quality. Very blurry crappy pictures. This is not the first time I ordered prints and I received crappy quality photos. For a company this big the pictures should be great quality not blurry unable to tell who is who on the picture. I guess they make so much money they don’t care anymore about their costumers. Very disappointing! Will never order again. My phone takes better photos. If I could, I would give them zero stars.

Cannot ever get anyone on the phone. I have had an issue this entire school year including school and sport photos. Prices are outrageous.

I have some kind of issue with Lifetouch every single school year. The customer representatives are always very nice, but not always helpful. This year, when I got retakes done for one of my children, an image was sent with a background that didn't match the rest of my kids' pictures. They were happy to fix it, but it's time consuming every time you have to interact with customer service, sharing the child's name, school name, school ID, picture ID. I have to share this info for multiple children since they don't link a family all together. This time around, the issue is that my kids' spring pictures wouldn't show in my Lifetouch account. I would load them onto my account, but every time I logged out, the images would disappear. I literally spent HOURS trying to get my kids' spring images to remain on my account. Every time I logged out, they would disappear. None of the representatives could figure out what the issue was. Each one walked me through the same steps, Clearing the cache and cookies. Using a different browser. Each one would try to tell me the pictures are on the account when they aren't on my end. One representative added the pictures to my account herself but they still weren't there when I logged in again. Another thing that's really frustrating is that you can't share attachments unless the customer service rep sends an attachment request. It's tedious having to ask to share an attachment every time, especially when the reps are telling me they see something on their end that I'm not seeing on mine and it's impossible to describe in writing in a chat. Why don't they enable the attachment feature indefinitely on each chat? I am a very busy mom and really didn't have hours to spend trying to get my kids' pictures on my account. For as much as they charge for pictures, I kind of think I should charge them for my time which is precious. I won't hold my breath trying to anticipate what it'll be next.