LifetouchReviews of my.lifetouch.com

The photos of my happy autistic son. Not only does he always look when he has photo taken but he's a happy child. The photos made him look like a zombie they did not bother to try to get them to look. I am livid that the school didn't try and neither did the photographer. I paid $80 for 2 photos and class photo with the retouching you would think they would at least try with the price gouge my son will never have his photo taken by them again. I can do a better job literally any day of the week. I wish I could give them a negative rating. The school used another company 2 years ago a local photographer who was able to get good photos. This company 2 years in a row no eye contact no smile not even facing the camera. Never again.

This was my child’s first school picture and all of the pictures came out horrible. There was no effort in trying to get my child to smile or laugh. As a parent I looked forward to getting the pictures and was very disappointed and these pictures did not meet my standards at all. Lifetouch as a company should take pride in the work they do instead of just snapping photos and not caring. Obviously this company is not looking to make money the right way since they continue to take terrible pictures. This company needs to be bought out. Zero stars needs to be an option because Lifetouch doesn’t even deserve one star.

Horrendous customer service. I’m thinking of starting my own grad portrait studio - I couldn’t possibly offer clients a worse experience and/or customer service with no previous photography experience. Actually don’t waste your time trying to reach customer service, this company is strictly a cash grab. You’ll never reach someone to talk to. Just send your money and wish for the best. They don’t answer the phone and when you wait for the chat they just keep disconnecting from you 🤣

I feel like I could post this same review every single year!! I've had two sons go through the public school system and every time I've ever placed an order, there have been issues. Two years, we didn't get the correct package, three years we received an empty envelope with no photos at all. It's always difficult to navigate the website (the order number doesn't work, there's no chat available, etc). THIS year, I paid online but we received no photos (although the rest of his classmates did!), and when I inquired over a month ago, I was told to wait three weeks. Here it is, four weeks later and STILL NO PHOTOS. I cringe when the photo order envelopes come home, whether it's for sports or yearbook pics, because I know it's going to be a time-consuming effort on my part--and here I am again. I wish there was another large company that could show Lifetouch how things are supposed to be done. This is unacceptable and frustrating.

It was my grandsons first year for pictures. We filled out the form requesting background and such. It also asked if there was anything we'd like the photographer to know so he can better do his job. I wrote conservative pictures please...I get my grandsons pictures and there is a gay pride rainbow strip behind all of his pictures. In my opinion personal beliefs should be taken out of the photographers job. I do not care what you believe however for me and my family we love the Lord. If I'm paying for a product it should be completed in accordance to what "I" want not what your company supports!

$80 for 5 preschool photos (digital, not even prints included). There's no option to even just order one digital photo for the sake of saving money. The smallest digital only package they offer is 3 photos and even that is still $70. Straight up predatory behavior. I have no idea how this company is still around. They do "graciously" offer a 20% off coupon on the order form I was sent home with... but when you read the fine print, it's 20% off an additional package with the full price purchase of another. My son had a total of 5 photos taken, why on earth would I need to purchase multiple packages? The coupon is absolutely pointless. Again, predatory.

Over priced. Emotional blackmail to pay unreasonable prices for my child pictures. As an activity initiated by school this should be reasonably affordable to all parents. The prices are unbelievable.

They sent me the wrong pictures online of a different Child and I feel like I’m not getting any help. I might just end up getting a refund and no school pictures this year.