Madonna
After receiving the new glasses and…awful
After receiving the new glasses and attempting to give me time for me to adjust I contacted customer service with my issue,the had supposedly never encountered my situation. There was zero help offered. I ZERO INTENTIONS EVER EVER USING YOUR COMPANY AGAIN AND PLAN ON VOCALIZING THAT TO EVERYONE That will listen.
Response from MuukalOpticalJul 16, 2023
Hello, you have purchased three pairs of glasses, and you told us that one point in your left eye is not clear. We are just confused, and all the points in your rileft ght eye are not clear. We confirm that the prescription and PD are correct. We suggest that you test the lenses, and we are willing to make improvements. However, you did not tell us any idea for improvement, just said that one point in your left eye is not clear, which is a situation we have never encountered before, I'm very sorry, it's not that we're unwilling to improve, it's just that we've never encountered a customer like you, a case like yours.