MuukalOpticalReviews of muukal.com

Two sets. Can’t see out of them. Sent pics. Bottom line, I can’t afford to return them, so I basically got screwed out of $175.00. How lovely. They are the same size frame as I presently wear, but they are blaming frame size. SO DISAPPOINTED! Discouraged, and pissed off. BUYER BEWARE. What a scam.

Muukal customer service has been fabulous. I placed two orders: one I decided to add photochromic lenses after I'd already submitted the order and the other had to be canceled because the frames I chose could not adequately hold my prescription. Muukal answered my emails and both problems were solved within two days. I received my first order. The lenses ROCK! Muukal premium progressive lenses are fabulous and can be put in narrow frames with a short lens height. The photochromic lenses are top notch and seamlessly transition from clear to dark. Muukal is a great place to buy second pairs of eyeglasses or fashion statement limited-wear frames. My advice is twofold for Muukal: 1) Leave an edit option on for 24 hours after submitting the order so customers can correct their mistakes and Muukal should charge the account only after the initial 24-hour period has passed, and 2) the frame quality needs A LOT of improvement due to flimsiness and discomfort. Please up your game on quality frames! Thank you, for some fun glasses to wear occasionally.

I bought 3 pairs of glasses for the price it would cost for 1 pair with insurance in the US. I was skeptical. It did take a while for them to arrive but....... I can understand why. They are such good quality. The 3 pairs I bought, have give to them, which is super important because I'm rough with glasses. The coatings are perfect. Crystal clear lenses. Honestly, I should have checked this site out long ago. If you are trying to decide, go with this site. But make sure you check dimesnsions to your liking.

Update... May 24, 2024 they are sending me a partial refund. I received 3 pairs of glasses April 2024, and all were not the correct prescription. Muukaloptical remade 1 out of the 3 and it is correct. However, they have not sent the other 2 pairs. So, I paid for 3 pair and can only see out of 1 pair. They have ignored all my inquiries and it has been over a month now. Very disappointed.

Worst customer service I have an issue and have reached out to their customer service department for 6 days to try to resolve with no response if your glasses are ok you are good if you need customer service you are in trouble.DO NOT WASTE YOUR TIME THE SAVINGS IS NOT WORTH IT !

1st time online glasses buyer...Super easy to order and fast delivery! Just snap pic of script and they got the rest! And no need to worry if anything isnot quite right as they have great customer service. Highly recommended and excited to have options finally that are both fun and super affordable! Will definitely be placing many more orders!!!

My glasses came in perfect. The fit was easy to figure out with the websites guidance. I was kept updated on shipping.

I've used 2 other online glasses retailers before, this one blows the others out of the water! The base frame price is remarkable, and the add ons only add a few dollars unlike others. It takes a couple of weeks to arrive, but I'm so thrilled with my purchase I bought two more pairs!