MuukalOpticalReviews of muukal.com

Bought 3 glasses and 2 were faulty prescriptions; the third is barely passable as a back-up pair of glasses. My prescription and my husband's were all wonky and the glasses made me dizzy and gave us both headaches. My Rx is not complicated but they are progressives. (We've bought online before with a Canadian company and those were fine prescriptions; we know how to measure). Muukal has stylish frames and the premium lenses were lightweight however I would not buy again because of the messed up prescription. I did not contact the company for a resolution as I didn't want to pay shipping fees to China for a 50% refund as is their policy.

***UPDATE: Just as I thought they would do, they replied to my review that I was the one that was "dishonest". I admitted that deleted my original post and waited until I received my refund. It seems to me, that it was their company being less than HONEST that lead me to my one star review. I guess the fact that I had to remove my original review to receive my 80% refund was not being dishonest on their part one bit. 1) I hope people will read these one star reviews before ordering. I wish I had. *My first big complaint is that only after ordering from a company that I believed to be a USA company is, in fact, not a USA company. **I was sent 2 pair of very cute sunglasses. But my prescription is way off. Got immediately dizzy upon putting them on. I contacted support. I received many emails and text messages offering a range of refunds, but never a complete refund. When I finally left a review on here because the refund offer was around 1/2 of what I paid, they agreed to refund 80% of my purchase price if I would remove my review. I finally did remove it so I would at least get most of my money back. I expect to get lashed out at from this company for coming back here and posting another review. And if I do, I will edit this review. I really am hoping to save someone else from loosing money. If I get harassing emails or text from them, I will be back to let you all know. I have left a lot of what I feel is the wrong doing by this company out of my review. I have tried to be honest in what I have posted. I can show proof of what I am stating. I see you call me dishonest, I knew you would say something bad about me. I am the one that is out money because you sent me two very defective pairs of sunglasses. I have been as honest as I know how without putting all the tricks your company has tried with me. If I could change the stars to a minus I definitely would.

My glasses arrived on time and were exactly what I wanted. They fit perfectly, are comfortable and I think they are lovely. I had no problems with MuukalOptical and would buy from them again.

Very good glasses, well fit. Good price and fast delivered

I ordered the buy one get one free glasses. Both or very cute and fit so much better than I expected from ordering online. Received them quicker than expected.

The full experience with Muukal was excellent. It was easy to upload my prescription and I liked the wide choices of frames and lenses. It was also mostly easy to understand their explanations of the diffent lens types, add on etc. And here's the reason why I gave them 5 out of 5 rather than 4 out of 5 and that is that I misunderstood something when ordering and after contacting them, they immediatley offered to make a new pair and send them to me to Australia free of charge . Well done Muukal.

My total experience was that of excellence! I would highly recommend this company for their care, diligence and professionalism. I will definitely continue to use them in the future and recommend them to my friends and colleagues. A wonderful experience!

I ordered three pairs of glasses. One pair was for my husband and two were for me. My husband was able to see with all three pairs and I could not use the ones that were intended for me at all. When I contacted them they keep getting the details of the prescription wrong. They tried to tell me that it was the size of the glasses I chose that was the problem. They said they would only remake one pair. For almost two weeks they have given me the runaround. I have finally contacted my credit card company since Muukal will not honor their guarantee. Edit: The offer of a refund was first $60 and then $100. This came after I contacted my credit card company, posted this review and posted on facebook many negative reviews.