MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Debbie
I received my order, it was complete and accurate. I ordered the three pair for $119. Great quality, I need blended bifocals and the vision in all three pair was excellent. I'm definitely buying again. I just ordered three pair for my special needs son. MuukalOptical you have my business,
Sherrie
This is the second time buying glasses .I Love there glasses.Very easy to buy ,fast shipping and amazing Prices
Diane E.
Great deal, fully loaded glasses, progressives, transition lenses, well crafted.
laura C.
It took me 4 different times and a email and finally the app recognized and accepted my order, this took some doing I had to search for the glasses again, input all my eye subscription, choose all info for the glasses, personal info etc this took hours out of several days but for the price and the glasses (2 pr) fit very well and look great one arm on a pair is out of sorts but I can live with it.
Response from MuukalOpticalNov 25, 2024
Sorry, please feel free to contact us. We will try our best to solve your problem. Thank you（[email protected] or (256) 668-8891）
KIM H.
Fast service. Accurate set up. Total satisfaction. Repeat customer!
customer
Amo buena calidad mis gafas son formuladas y siempre llegan perfectas
Martha B.
They deserve NEGATIVE stars. First of all, the website is full of lies. I spent $144 on glasses that arrived so badly bent up that they could not be worn. The local optometrist at Dr. Black's said not only are the PRESCRIPTIONS slightly off in all three glasses, but the progressive bifocal field in the the lens on the metal sunglasses is SKEWED AT AN OBVIOUS UPWARD ANGLE and would likely cause vertigo and other vision issues even if they could be worn. The girl tried to bend them back into wearable shape, but was afraid to break them, the metal was so flimsy. This company refuses to provide a prepaid mailer to return these damaged and INCORRECTLY MADE items. They refuse to provide FULL REFUNDS for the damaged items. AND THEY HAVE STOPPED REPLYING TO EMAILS ENTIRELY ABOUT THE SUBJECT, as if ignoring me and my problems with these janky flimsy incorrectly made badly bent up glasses will just go away if they ignore it. BOOOO!!!!!!!!!!!! THIS PLACE DESERVES NOTHING BUT TO BE SHUT DOWN FOR FRAUDULENT ADVERTIZING, FAILING TO FOLLOW THROUGH ON PROMISES MADE IN THEIR ADVERTIZING, AND FOR PUSHING BAD PRODUCTS ON CUSTOMERS!!!!!! Also, they are LIARS about not being allowed to see the script - it was IN the photos they were sent of the damaged glasses! AND THE PHYSICAL DAMAGE TO THE GLASSES UPON THEIR ARRIVAL HERE HAS NOTHING TO DO WITH THE ACTUAL PRESCRIPTION IN THE FIRST BLOODY PLACE!!!! SO THEY ARE MAKING EXCUSES FOR SOMETHING THAT IS INEXCUSABLE AND JUST SHOWING THEMSELVES TO BE EVEN WORSE LIARS!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from MuukalOpticalNov 24, 2024
Sorry, what you said is not true. After the problem occurred, we have been asking you for the original prescription because many customers would fill in the wrong prescription, which is a difficult process. Then we want to see if the PD you filled in is correct. The system defaults to PD 63, but you have been refusing, so we refunded $60 first. We have been discussing with you in a friendly manner how to handle this case, but you have been in a state of doubt and resistance, and we don't know how to communicate with you. We are very sorry
Deborah
Great job on prescription fit. Shipping was fast. Good Quality eyewear. Have purchased online before. The 3 for 119. Great deal even with progressive lenses.
