MuukalOpticalReviews of muukal.com

Terrible customer service. Satisfaction guarantee is not true. Do not order progressive lenses they do not work. They confirmed the rx I sent in was exactly what I ordered. They wanted more money and for me to return the glasses to China at a cost of 71.00 in postage and pay an additional 35.00 for new glasses. This was after complying with everything they asked for to make things right, they said they weren't a doctors office so they cant see my eyes to make them right. They also tried to tell me it was because the frames I ordered were too big. Really Muukal do better, you don't even come close to Zenni service and quality!!!! You have the audacity to respond to Trustpilot saying I've responded to you in "Brittish pounds, and are you a real person?". There you have it. No where in this review did I mention Brittish pounds! A true example of terrible customer service iffering no solution to the actual problem. No surprise Muukal, take some lessons in customer service before you advertise 100% customer satisfaction. After reading several other reviews about your terrible customer service I stand firm on my review.

Excellent quality eyeglasses! Great customer service! Will purchase again!

I came back to reorder some new specs, and I was not disappointed. The 3 pair for $119 is an awesome deal. The customer interaction is ongoing throughout the order and delivery process and if there is any issue they are there to assist you at every turn. I will be going back for some new sunglasses next.

I received three pairs of glasses from this company and not a single one of them is correct. I reached out to their customer service and they made me provide a copy of my prescription, which I did. Then they wanted a photo of me wearing the glasses, which I did. They claimed the PPD was incorrect, which is a lie. That PPD was measured by an optometrist and I have used it in ever other pair of glasses. The glasses from Muukal are just plain made poorly. The frames are cheap and uncomfortable and the lenses are just plain wrong. As soon as I provided everything customer service asked for they stopped responding. I have reached out to them via text, email, and phone and gotten absolutely nowhere. Do not throw your money away. Steer far far FAR away from these scammers. Order #12604551853 9/4/26 Update: When I posted this review 6 days ago Muukal contacted me twice for further information. I provided it. Twice. No word from them since then. 9/14/26 Update: Still crickets. Seriously, DO NOT BUY ANYTHING from these people. If you light your money on fire you'd at least get some warmth.

Glasses were perfect! My only complaint is I paid for express shipping and it still took about 3 weeks to receive them, but I understand it's a busy time.

I really hate to complain, I thought I was purchasing sun glasses, one pair is tinted very nicely, the second pair is just regular sunglasses. I love your work but just a little disappointed they both were not for the sun. I must of ordered wrong. Thank you

one pair out three are worth wearing. One pair actually is so bad they are hard to open. Feel like they will break first time I wear. Thinking about returning. Had more in shopping cart. Deleted! Won't purchase again.

Easy to order, lenses and frames are great, and all for less than $150 highly recommend had no issues