MuukalOpticalMuukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Claim this listing8,133 approved reviews, newest moderated first
Marieme
I received my order. Otherwise it was broken and I don't know who talk with? I have no idea about the costumer service. But very nice glasses! Finally I get the constumer service and they solve my issue. Thanks. Quick service!!
customer
Two of my glasses appear to have the incorrect prescription. I have ordered from this site before using the same progressive prescription and had no issues. One of the pair had a single vision and the prescription appears to be a progressive one. I sent an e-mail about the return process and am awaiting a response.
customer
I have a very high prescription and I was nervous to order online but the glasses came and so far as I adjust to them they are great. I ordered 3 pair and the frames are a good fit too.
Tanya
Super fast shipping, prescription is exact amazing prices
Mitchel N.
The shipment took 2 and 1/2 weeks because of a delivery error. I paid the expedited shipment and got mine basically the same time someone else I know who didn’t pay the expedited shipment.
C B.
Shady. Order and paid for two orders, three pairs each. Why two orders? First order I received an email to join PayPal. Thought that was very invasive. Paid for expedited shipping. Ordered on 3/9/25 and 3/10/25. Received one order late and the other isn’t here yet. Order one has one bent pair and so blurry I’m getting sick and can’t use them. Tried the other two pairs and same blurry look. There is no way this is my correct prescription. I have my state involved because their website states Money Return 100% Money Back Guarantee, no reason for return and they have yet to answer me about my request for a refund. Their customer service never answers a question and just barks what they think they’re going to do. I wish I would have seen the bad reviews before I ordered. Please listen… it’s too good to be true. I have progressives and these are a pile of ….
Response from MuukalOpticalMar 28, 2025
Hello, please tell us your order number first. Thank you, we don't know who CB is? Thank you and looking forward to your reply
G D.
I ordered glasses and paid the 67.98 extra for high index 1.74, which means thinner glasses, and they sent me glasses like a Coca-Cola bottle. I have been trying to contact customer services to have the redone and return the one I have, but I never get feedback or any response regarding the issue,. They keep answering that the company never deceives customers, but they have not done anything to correct the problem. Just be careful when ordering and make sure they comply with the order exactly as you request. about my experience using the company I would not recommend the company, the come from china andthey don't seem to care I would think twice
Response from MuukalOpticalMar 28, 2025
Sorry, if we customize a refractive index of 1.74 for you, we will send these. Can you tell us the order number first? Thank you
Tam
The prices are fantastic with good quality glasses.
