Katie B.
Wrong Lenses; FIGHTING FOR REFUND
I purchased 3 glasses for $119. The view of the prescription progressive lenses are blurry. Two of the lenses are so bad that when reading a sheet of paper in front of me the page is distorded to look like the bottom of the page is narrower than the top. Trying to resolve the problem: I reported the problem. Next day they ask for my original prescription, I send it. The next day they confirm it is correct and ask for pictures of me in my current glasses and the new ones they sents. One day goes by no response. I send a follow-up. They tell say my PD number is wrong BASED ON PICTURES. I reply it is not as I received a pair of glasses from ZENNI with the same RX and they are GREAT and ask for refund instructions. Then they tell me "Okay, from the photo Adele is a little big, but the other two glasses are fine. You can choose a new frame under $20 and we'll remake it, okay?". My reply, "No, none of the glasses are fine and I don't want a different frame. I would like a refund due to your manufacturing error. I have disputed this charge with my credit card company." Their website says "Return & Refund 30-day Return & Exchange 2.Manufacturing error: After verification, we will remake the glasses for you at no charge, or provide 100% refund to the original payment method, or 100% discount coupon." Thank GOD, I was able to dispute this before my credit card bill was paid. I agree the frames are cute. I would just like to be able to see out of them.
Response from MuukalOpticalMar 30, 2025
Hello, these are definitely not manufacturing errors. We have explained that unsuitable frames can cause problems, but you insist that we remake them with those super large glasses. So what should we do next?