Kathy B.
I recently purchased a pair of glasses…
I recently purchased a pair of glasses with progressive lenses. They were not working out but this company graciously exchanged them for traditional lenses.

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kathy B.
I recently purchased a pair of glasses with progressive lenses. They were not working out but this company graciously exchanged them for traditional lenses.
Lane W.
I have placed two orders for three pairs of glasses and have my third selection ready to go. Here's why: 1) AMAZING selection. They have several hundreds to select from and therefore, something for everyone. 2) CREATIVE styles! If you want to step out of your comfort zone... you can. From classic to wacky, pick YOU and 3) DEALS galore! For whatever your need: one, two or three pairs of glasses can be had at a STEAL. Coupons on their website. Now, I have loved each pair of my glasses but one. It just didn't fit right on my face (an error in my measurements), so I reached out to customer service and they were GREAT. We discussed options, and I was able to select something fabulous (the Oldwin, if you're curious!) Now, my new pair are in the queue to be made. I will have to wait 10-21 days as stated on their site, but I am confident that they will be PERFECT. Looking forward to my new pair and will be placing my third order soon!
Abdullah Al Mamun K.
I had an awful experience with this company. They made mistakes while customizing my lenses according to my prescription, which caused me immense headaches. When I reached out to customer service via text, the representative was unhelpful, dismissive, and didn’t even try to understand my concerns. I requested a shipping label to return the product due to their manufacturing error, but they insisted I pay for the return shipping. Why should I bear the cost for their mistake? That is completely unacceptable. Not only did they fail in delivering a proper product, but their customer service was also unprofessional and frustrating to deal with. I would not recommend this company to anyone. Terrible experience.
Response from MuukalOpticalMar 29, 2025
Sorry, we can definitely remake it, but the prescription is correct and PD is also correct. You insist that we made a mistake, so what should we say to prove ourselves right?
MELISSA A.
Love, love, love my glasses. I did purchase one pair that the lense may be borderline too small for progressive lenses, so keep this in mind when purchasing. Not returning as i still love them.will purchase again.
Merryn G.
Wonderful range of eyewear! Bought 2 pairs of reading/magnifier glasses and they are not only beautiful but functional.
Very S.
I have ordered multiple times from muukal and have never had an issue. I get tons of compliments on my glasses and the price can’t be beat. I will continue to order from muukal
customer
I like the frames and they fit well. However, I can see well if looking straight ahead but looking down or to the side is not good. The sections for the progressive lenses do not seem to be quite right. I'm disappointed and probably won't buy here again.
Vincent B.
Quick delivery from ordonnance ~ 2 weeks. 3 for 120, full options added on is a deal. Lens are good quality.