MuukalOpticalReviews of muukal.com

Quality, fit ... Amazing! I was truly impressed. Just as good as the glasses I paid several hundred dollars for. Will definitely be a repeat customer!

Nice glasses fit good

Very bad experiences. The glasses they sent me were with wrong PD, and not the paid for refractory index. In communicating with them I've been gaslighted, humiliated in being told "this is common knowledge" several times, as if we all have a degree in optics and to try and explain away why the paid for 1.74 index is as thick and with as narrow a field of view as the cheapest 1.50 . After some back and forth they finally "accepted" to send 1 replacement (but not for the 2 others), but insisted on a different shipping address from where they originally sent my glasses to. Our postal strike is over, our PO Box is the only way to assure the package won't get stolen from the doorstep. They sent there before but now refuse to send, and they won't take responsibility either if it gets stolen should it be sent to an unsafe location. In communications they were arrogant, condescending, and I always felt that I had to be careful to not ruffle their feathers. I guess I did, because they blocked me or just don't answer my texts to get my glasses. Too feely and lacking professionalism. Buyer beware. High risk.

The glasses are great! The quality is excellent, and it's exactly what I was looking for. I'm very happy with my purchase."

J'ai commandé 3 paires de lunettes de prescription. Elles sont arrivées en parfaits états 3 semaines plus tard. Elles sont magnifiques, pareil à leur photo. Je recommande sans hésitation!

Everything was exactly right!! I was so nervous, because this was a new site to me and I’ve never ordered without using one of those AR try ons. I have lost a good bit of weight since ordering my last pair, so I couldn’t use my previous size guidelines. That scared me, but I measured my face from temple to temple to get a good guide. Everything was perfect, no more glasses falling off of my face. The prescription is spot on and the customized lenses are what I have needed. I got one clear blue light blocking, one polarized sunglasses, and the third was a special lense for people who are prone to migraines that can be triggered by light sensitivity. Those are amazing. Extremely happy with my purchase, have been telling everyone about it. The shipping information was a little delayed, but not Muukals fault at all.

i appreciate the fact that you replaced 1 pair of glasses that were not quite right. you were very easy to deal with and replied to my e-mails quickly. thank you very much

TLDR: if they get it right it’s fine if there’s a problem they don’t care the “guarantee” is BS Like other reviews have said look at the responses to bad reviews and that’s how you are treated if you have any issues. My first order was fine I ordered 3 pairs 1 progressive, 1 lined bifocal, and 1 single vision received as expected for the price. One broke after 3 months but I was not surprised they are cheap frames. So I made another order of 2 pairs using the same prescription I had for my first order that they had saved. One progressive and one single vision. I need the single vision for hiking. The progressive was fine as ordered but the single vision was completely the wrong prescription. I would have even understood if they had put my reading prescription in it but no I can’t see near or far with them. Email back and fourth with them was useless. They were trying to convince me that I was confused. Said I needed to decide what kind of lenses I wanted. Bifocal or single and got hostile and wouldn’t even address the fact that the lenses they put in were wrong. If you choose to order with them good luck.