MuukalOpticalReviews of muukal.com

As an update to below review: company reached out only after I posted the review despite me emailing them 4 times in 24 hours and texting. Furthermore, website policy states that any cancellations made within the first 24 hours will be accepted. Customer service stopped replying when I pointed this out, and prior to this insisted my reason for a cancellation wasn’t their fault and therefore they could not follow through (with their own written policy?? Confusing). Overall: order at your own risk. While I’m sure the glasses are fine, customer service is severely lacking. If any problems occur, be prepared for them to ignore their own written policies and front the cost on your own.

Glasses are perfect fit, price is really good and delivered on time.

Arrived promptly prescription correct price awesome

All 3 Glasses are beautiful. They are thick and heavy .they look like designer glasses . The colour of the tint are beautiful too . Best part 3 glasses , 3 different prescription for the price of One .

I found glasses that suited my needs and was in my price range. They came fairly promptly considering they came all the way from China. They look good and work well. Thanks!

This is the second time I have ordered progressive glasses from Muukal and I am pleased. The ordering process is straightforward and I have not encountered any problems. They have a great variety of frames and the low price enables me to buy different colors and styles that I normally wouldn't try. The frames do seem to be a little more lightweight than those I would buy at the optician, but for me that is not a problem. The only thing that could be improved is their shipping. Sending eyeglasses through the mail with NO box or padding and simply wrapped in a thin poly bag with lots of packing tape is asking for trouble. Not even a fragile sticker. Both of my orders arrived undamaged but a simple padded envelope would have been appreciated. Unfortunately, due to non existent customer service I will not be ordering again. I have a problem with two of the pairs but they just give ridiculous canned answers and no resolution. Chalk it up to "you get what you pay for"

The glasses are cute but the prescription doesn’t seem correct -

I ordered two pairs of prescription sunglasses. They came out perfect for such a great price. They took a while to get here but worth the wait.