customer
Excellent service
Excellent service

Muukal is an eyewear retail store and now has an online sales business. In the past three years, we have served more than 100000 users offline, and we will maintain consistent high-quality service standards online to provide people with affordable high-quality glasses.
MuukalOptical (muukal.com) has 8,133 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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customer
Excellent service
Stephanie B.
Love the fast shipping, The great prices, and the many options of glasses available.
Tracy S.
Bought 4 pairs and I love them all.
Thomas A , Albuquerque N.
The experience was almost perfect almost to order your product is easy, the time from ordering to receiving was exceptional. But, but one pair of glasses arms didn't match the front part of the glasses?? The front of the glasses are blue and the sides are black, yellow, white with stripes??? What's wrong with this configuration? It doesn't match what so ever. I wasn't and shouldn't have been given the mix match pair. It's not what I ordered but will use Quality is what will set you aside from everyone else
Fany
Not real customer service. After ordering for the first time in May 2025, I still don't have the correct pair of glasses, nor have I received a refund. THE WEB CLAIMED, no problem with refunding money for any reason, no questions asked. I don't recommend the company. That is how the company makes money.
Response from MuukalOpticalJun 26, 2025
Sorry, we cannot agree with your statement. On June 5th, you said that a pair of glasses were too loose and would slide down. We replaced them with other frames and remade them for you immediately . After we sent the glasses, you changed your mind again and demanded a full refund, which is not in line with our way of doing things. Sorry
Emma
The frames are cheap made, you can't even adjust them because they will break. They're also kinda big.
S H.
Good Service! The online options for frames were good. The pricing was great. I was skeptical about the sizing and fit of the frames, but they turned out well. The 3 pair special worked well for me. I am loving having 3 pair to choose from. Most importantly, the vision is good.
Kelly Q.
Excessively slow shipping with no ability to track items. Both glasses frames are very flimsy & would easily break. Script in both are un-wearable. Lens appear thick & warped. Absolute waste of money. Glasses quality comparable to $2 shop glasses for kids. First time ordering & very unhappy with product quality, lack of customer service & terrible shipping. I won't be back
Response from MuukalOpticalJun 26, 2025
Okay, I'm very sorry. Can you tell us the order number? We have many clients named Kelly, but we don't know who Kelly Q is. Sorry