Joe A. N.
I had contacted Muukal on January 17…
I had contacted Muukal on January 17 regarding a pair of reading glasses (part of my order of 3 pairs of prescription glasses). This pair was a little out of focus whereas the 2 pairs of progressives were spot on. The customer service rep said not to worry and they would start making a replacement pair right away. Five days later I had a fall on the ice, my new glasses fell off and one of the arms got knocked out of place, weakening the hinge part that attached it to the frame. I called Muukal explaining my situation. They then said that they would just send me a new frame at no charge. Seven days later I received the new pair of reading glasses together with the new frame (actually a pair of sunglasses) to fix my damaged one. Now this is SERVICE, I would not think about buying my glasses from any other source.


