MuukalOpticalReviews of muukal.com

No surprises, great deal (3 for $110)

Product was cheap! It almost cost me my eye. I fell and the glass shattered and I had 16 stitches on my upper and lower lids! Still awaiting surgery. I will NEVER buy from this company again!

Muukal did not like my negative comment and sent this childish remark: You are the dumbest customer we have ever met, none of them. Don't you even know what your own card is? Do you need us to find this card for you? We will let everyone know how foolish you are. Goodbye I simply asked them to confirm the last four digits of the card they supposedly credited as I have more than credit card. and have not seen a refund. Unprofessional!!! Wow!!! Your sincerely Hygge ORIGINAL REVIEW: I ordered 3 pairs of frames on a promo offer. The frames did not look like the ones on the website and did not work for my frame style. I emailed back and forth with Hygge who indicated he would offer a 50% refund for the order. I kept checking for the refund on my flex spending credit card. I sent Hygge an email with the screenshot of the only transaction by Muukal in my card activity which was the original purchase amount for the order. I resent the same email after a few days of no reply. Hygge eventually replied with "we have refunded you." I asked for the transaction details such as the refund amount, date and the last four of the card for the refund. This should have been back to my flex spending card but it was not. In summary, I had a bad experience and never received the refund as noted.

So easy to order and this is the second time that I have got my husbands glasses from Muukal. I am totally happy with the style, price & speed. We tend to pay twice the price I paid in NZ so am totally ecstatic that I can get 3 pairs for half the cost of 1 pair here. Keep up the Good Work.

Great service, i am ery happy with the service

I think I may change my glasses just as much as my husband changes his contacts lol I love how lightweight the frames are which means no pain on my nose or behind my ears. Every pair is is different and I choose the style and size like how large or small the lenses are. There are so many frames and options to choose from so I am never bored with the same pair since the pricing makes this affordable. The customer service has been stellar.the shipping is always under 15 days from my order to arrival.

The old adage, you get what you pay for, rings true. These 3 pairs of glasses are so cheap, I’m afraid they are going to break anytime I put them on or take them off. Also, can’t see out of them. Everything is blurry. The Dr told me that ordering online they don’t get your prescription right regarding where each lenses is put. I have progressives and the frame needs to be fitted hands on in order for them to be right. It’s not worth my time to send them back, but buyer be wear.

Good company to deal with just make sure you know your frame size before ordering.