Mutual of OmahaReviews of mutualofomaha.com

THIS IS THE WORST Company they lied to me about my paynent. THEY TOOK ANOTHER PAYMENT IN THE SAME MONTH I WAS LIED TOO. DON't let them have your account information when makng a paymen call go on line write check please don't let these people have your account information they can not be trusted. THEY LIED TOO ME TRUSTWOTHTY THEY NOT

Worse Short/Long Term Disability. I have been working for 37 years and always carried long disability insurance. This company paid two small checks to me and then informed me that I was not eligible for anymore payments until I saw a specialist.i have been taken out of work permanently and have filed for my SSDI. Every time I would try to get them the additional information they said there was not enough proof of my disability. I have arthritis, chronic fatigue,fibromyalgia, Stage 3 Kidney failure, anxiety, and COPD. They keep sending my doctor’s notes to their specialist and deny me according to what their doctor said. My doctor has been my primary care physician for about 30 years. I did not give them the right to my knowledge to share my doctor’s information with their doctor. Their doctor’s have never laid eyes on me. I would never stop working if I was still able. They called my doctor a lier because they were sending request to the fax machine and claimed he wouldn’t return their calls. He did finally spoke to them and said that his diagnoses were not enough to qualify me not being able to continue working. I don’t have any insurance or income to get my medicine sometimes and is having to pay a little at a time for my doctor bills and labs. Your agents are hateful and say their is no way I am getting anything no matter what. I filed a appeal for my short term denied. Then when I tried for long term they said if I couldn’t get long term which has already been denied also. Was told I could apply for an appeal but would just be denied again. I tell all of my co works to drop this insurance because they will not cover you as promised when I took it out. Also they always make you wait and wait before just denying you. Would have rated them a Zero if I could have. I have had no income since July 2023.

Mutual of Omaha paid out on my husbands cancer policy within 48 hours of documents being submitted. He only had this policy for a year and a half. Very good experience and highly recommend their critical care/cancer coverage policies. They came through when we needed them the most.

Horrible short term disability policies and a borderline scam. Customer service was a disorganized mess. I tried to file a claim and had to jump through so many hoops WHILE INCAPACITATED that I finally just gave up on receiving my benefits. I asked FOUR TIMES for my actual physical policy to be mailed to me and never received it. Do not use this company!

I was interested in a reverse mortgage. Marsha Colantino was my first contact. She is very knowledgeable about reverse mortgages and explained things for me on my level of understanding. Marsha made the process very simple. Even after I received the reverse mortgage she has answered all questions that I have had. Marsha is a valuable asset to Mutual of Omaha.

This company is worthless there is a reason they’re strong financially they don’t pay. A sales lady from there sold me the policy on my mother she asked all the medical questions and such. I told her that the only condition my mom had at the time was non insulin dependent diabetes and she said that’s fine, she never asked anymore questions. Well my mom passed away ONLY 6 hours before the policy was 2 years old, so they had to do a full review of her medical records. They refused to pay because she had diabetes with neuropathy and they said the neuropathy wasn’t disclosed. I wasn’t asked about that at all just if she had diabetes, heart trouble or cancer. Neuropathy is just nerve damage it doesn’t kill anyone. The policy was bought in July of 2021 and she died in July of 2023. She died from cancer which wasn’t diagnosed til over 1 year after buying the policy. But they refused to pay because she was diagnosed with neuropathy in 2016. Absolutely worthless insurance

It appears they think of themselves as physicians as they choose to deny, deny and deny medications and dosages as if they know better than your doctor what medications and dosages you should have to treat any specific diagnosis. I Only a couple more months and I will be able to dump them for a better insurer. I WOULD NOT RECOMMEND THEM TO ANYONE! Do yourself a favor and search elsewhere for coverage.

Claim service is totally horrible. Waited on hold 45 minutes on Thursday. Called back on Friday, but couldn't make the claim until Monday. So here we sit at 9:12, still on hold since 9 am............ but they will be with us shortly. LOL Too bad they're not educators so we could have them written up!