Mutual of OmahaReviews of mutualofomaha.com

Although I have signed up for 2 policies for Mutual of Omaha life insurance in case of my death, the commercials do not reflect that the insurance is only covered after 2 years of obtaining the policy. You need to show full transparency!

All I needed was a fax number for a verification report to be sent. The automated system was not user friendly and when I finally got to speak with someone I was tranfered back to the automated number. I would never do business with this company.

1. MY CANCER INSURANCE CLAIM WAS JUST DENIED AFTER WASTING TIME COMPILING DOCS AND PAPERWORK IN TRIPLICATE AND $5 FOR POSTAGE. 2. THEY THEN CANCELLED MY POLICY (VIA POSTAL LETTER) FOR UNKNOWN REASON AND ZERO PRIOR AUTHORIZATION OR REQUEST?! 3. I HAD LIFE INSURANCE AND ACCIDENTAL DEATH INSURANCE AND NOW DEMANDING THEY CANCEL THOSE AND REFUND ALL FUNDS PAID IN OVER LAST 3-4 YEARS BECAUSE I HAVE NO FAITH OR TRUST IN THIS RUTHLESS COMPANY! "A teacher is like a candle...it consumes itself lighting the way for others." Charles F. Surman, III, Major, USAF (retired) “Whatever you are, be a good one.”

Joseph Buella pushed me to refinance. I wasn't interested because the appraisal was so high and I didn't really need a refinance. He said "I'll split the appraisal cost with you". I agreed and he instead found a cut rate appraisal company that did it for my half alone and undervalued my house.

I am having the same issue with Mutual of Omaha's LTC as the previous reviewer. My mother had her policy for almost 40 years! We had to place her in LTC facility in January 2024 & I've been trying to get her claim paid ever since. She passed away end of March 2024 & I am still getting the run around from Mutual. Also, when I try to login to her online account for updates, I either cannot login due to technical issues or if I am able to login, nothing has been updated. My dad also had a Mutual LTC Policy for 36years when he passed away. He never went into a LTC facility so never filed a claim. However, it makes me sick when I think about all the money my parents paid in premiums to Mutual of Omaha and now to be treated like this!

Your phoenix office is a joke. Can not get a hold of anybody.

I would NEVER use this company for dental insurance. My wife had total extractions and implants on 2/13/24. Before submitting the claim I called and told them that I had 2 1/2 pages of services and codes from the dentist that would not fit on the standard ADA claim form they require you to use as it only has 10 lines. I was told to copy and send it along with the form and write "please see attached" in that small box. I never heard back. I went through a nightmare just trying to reach someone. M of O uses 3rd party people to handle claims. After a month of not hearing anything, I was told they had NO record of any claim ever being submitted. After being transferred to 4 different people, I was told that MofO automatically rejects any claim that does not fit perfectly on the ADA form. No one ever called me to say why the claim was not being processed. The first time I called I was told to select "1" and they would call me back. Never did. Today I was on the phone for almost 2 hours while I was being transferred to the wrong people who covered "group" coverage. This was an individual policy. This is a horrible company. The phone maze kept putting me in a loop having to reenter the same information over and over again. They deserve to have a complaint filed by the Consumer Protection Division of the Attorney General of Texas. This is TOTAL BS.

I joined with Mutual of Omaha four years ago and called to see if I could withdraw some money and they told me that I only have about $75.00. They said the first three years, the money that I spent every month, that they withdrew, goes Only to them. They never disclosed that to me in the beginning. How dishonest they are. Shameful of them. Don’t do business with them, they only rip you out of your money and service and they are dishonest because they Never told me all that money They took out of my Chase account would Never be for the service they advertised for. All that money for three years was just for them.