MusicbedReviews of musicbed.com

Response from MusicbedJul 1, 2025

Hi Mikki, Thanks for your candid feedback - we definitely hope to avoid frustration and confusion over our renewal policy. While our annual plans do auto-renew as outlined in the terms at sign-up, we understand that these situations can still feel frustrating, especially if you didn’t intend to renew. Did you have trouble turning off your renewal? We send an email 30 days before renewal with instructions on how to opt out of the automatic renewal. I'd love to hear about any specific processes you felt were unclear or difficult to self-service so we can avoid similar issues in the future! Thank you again for your feedback - it helps us improve.

Response from MusicbedMar 3, 2025

Hi there Joe, thanks for your candid feedback! I would love to get some more information about your situation so we can try to improve your workflow and minimize those claims! We do our best to respond as quickly as possible, but I understand that copyright claims are urgent and sometimes we're not able to address those as fast as you would like. I've delivered your feedback to our team and we'll be working to improve! We are currently working on some new features that we hope will significantly reduce copyright claims for our users. I sincerely hope you'll stick around to see those in action. Thanks again for taking the time to leave a comment for us!

Response from MusicbedJan 30, 2025

Hi there! Thanks for sharing your experience and sorry for any confusion! All of our songs are available to stream at high quality without purchase. Watermarked downloads are available to anyone but unwatermarked audio does require the purchase of a license through a single purchase or subscription. This is to protect our artist's work and make sure they are being compensated for the use of their music. Let me know if you'd like to delete your account and the information associated with it, I'd be happy to help take care of that for you!

Response from MusicbedDec 3, 2024

Hi Kristóf! We're sorry about any confusion regarding cancellation. Since we are working with rights-managed, copyrighted material, every song use requires a complete subscription term or a single song license purchase to avoid putting you at risk of violating copyright law. It looks like my colleague Raquel has offered you some options including a discount and pause on your subscription to help cover the single song fees or reduce your remaining amount owed! I apologize again for any confusion and hope we can reach a great outcome with you.

Response from MusicbedNov 6, 2024

Hi there Tom! Thanks for your candid feedback, I'm happy to clear up any lingering confusion! We aim to communicate our policies clearly, but I'll speak with the Specialist who helped you so we can improve for next time! Since we are dealing with copyrighted material, any use must be covered by a completed 12-month subscription term or a single-song license. It looks like you've created 16 licenses since your renewal in August- so finishing this year's subscription or purchasing individual licenses for those would be the only ways for you to be legally protected from any infringement claims. We do not require you to keep your subscription forever, only until the next term ends! After that, all licenses created during that term are covered in perpetuity. I hope that clears things up, please do not hesitate to reach out if I can provide more clarity!

Response from MusicbedSep 18, 2024

Hi Philipp, thanks for your feedback! We appreciate your candor. Please allow me to clarify a few things! I've looked into your account and it looks like you were set up on a personal subscription but your channel is connected to a business (a car dealership to be precise). Since you are promoting a business/brand, which is not covered in the personal subscription, an upgrade is necessary for your use to be legally covered. We aim to make this delineation clear at checkout to avoid confusion! That is why we include "Personal Coverage Only, No Client or Brand/Company Work" in the Personal Subscription details before you checkout. Our goal is always clarity, proper compensation for our artists, and adequate legal coverage for you. I would love to chat more if you have any additional questions! Thanks again for your time and feedback.

Response from MusicbedSep 11, 2024

Hi there! So sorry about any confusion. I'm happy to help clarify! You'll notice non-profits are covered under the Business category in our price builder. We break our subscription tiers down to try and account for multiple factors like reach, follower count, employee count, and revenue generation. One important note: the Individual category actually has multiple price-points based on the above factors. The price of a Wedding Filmmaker subscription is actually much closer to a Small Business or Non-Profit pricing than it is to the YouTuber/Podcaster pricing. If you don't mind providing your contact information or Musicbed account, I would love to reach out to discuss your situation and make this situation right!

Response from MusicbedAug 26, 2024

Hi there! Thank you for your candid feedback, it truly means a lot to us and helps us get better! Pleaser allow me to ask a few questions to get a better idea of your situation and serve you best! We try to make our annual contracts clear at multiple steps in the checkout process to avoid any confusion- your feedback that it was not as clear as we'd like it to be is helpful! Regarding your comments about auto-renewal: have you reached out to our support team about this concern? We are always willing to discuss early cancellation if that is the best option for you. Thank you for your time and honest feedback, I look forward to hearing from you!