MusicbedReviews of musicbed.com

Terribly useless customer service. Puts a bad taste in my mouth and I wont be recommending music bed to anyone anymore. Scam service . Locks you in for a year with no trial time offered, emailed customer service and they were closed for the weekend, when they got back to me, they said there’s nothing they can do. There’s a difference between not being able to do something and unwilling to do something. So many other music services available nowadays. I hope music bed goes out of business for their shady scammy practices.

⚠️ Creators beware: Musicbed’s music is good, but their business practices are some of the worst I’ve seen. Hidden price hikes: Their site says $329/yr, but they don't tell you that after your first year, it's $385/yr. The renewal email only mentioned an “increased rate” for vague features – no clear number until your card is charged. In their contract (Section 6.b.ii), they give themselves the right to raise prices “at any time…in our sole discretion.” Content held hostage: If you cancel, you can lose the rights to monetize videos you published while subscribed (Sections 5.m and 7). This means you may be forced to keep paying just to protect past work. No refunds, ever: Their terms (Section 6.b.v) literally state: “ALL PAYMENTS ARE NONREFUNDABLE.” Cancel right after renewal? Too bad, you’re locked for 12 months. Automatic renewal trap: Unless you cancel in the exact 30-day window before renewal (Section 6.a.ii), they automatically bill you for another year. Miss it by a day, you’re stuck. Combine this with prices already 2–3× higher than Epidemic or Artlist, and you’ve got a platform that locks you in, hides true costs, and strips away flexibility. For a company that claims to be creator-friendly, their business practices are manipulative and exploitative.

As many on here have experienced, I began 14-day free trial on Musicbed. Before the end of the trial period, I cancelled my membership, however I did not receive email confirmation. I was since charged for the first months payment and locked into a 12 month contract. As a UK citizen, I am entitled to a 14-day cooling off period, whereby I can cancel my subscription and receive a full refund within 14 days after the payment begins (this is a legal right, even if Musicbed are not a UK based company, because they are available to UK citizens and their marketing is visible in the UK). After many emails back and forth on the matter with Musicbed's customer service team, they continued to refuse my legal right and started to ignore my emails all together. Incredibly disappointing from a company that seems to be well regarded in the creator space.

While their music options are phenomenal, their customer service is incredibly inconsistent and very disappointing. Upon reading prior reviews, MusicBed indicated "In the case of an unexpected or unwanted renewal, we are quite flexible when there has been minimal use of the subscription". Despite contacting them in less than 24h from being charged a yearly subscription (I've been subscribed for years on a yearly subscription at this point), with zero usage on the account, I was continuously told it simply wasn't possible to be refunded. Upon bringing up the above quote, only then did they offer to refund only a portion of the cost. Again, despite zero usage of the subscription. While I understand the responsibility is mine, I think it's wholly disingenuous to claim being "quite flexible" in cases of an unwanted subscriptions (this case) with minimal or no use. And when there isn't a reasoning of "but there was use of the account," they instead opt to simply be fairly inflexible. Additionally, it's also disingenuous to prevent further auto renewals online until the last month, despite already receiving full payment for a year-long subscription ahead of time. This is a music-based subscription in 2025, not a health insurance plan. I can't imagine it's difficult to easily allow customers to prevent this from happening on days 1-365 of their subscription as opposed to only on days 335-365. I simply wanted a full refund for an entirely unused product charged less than 24 hours prior and that was denied despite their ability to be "quite flexible".

Sad that I have to come here for help. I had tried the free trial recently and cancelled it in time. “ I literally remember receiving the text “your membership will end on this or that date”, something like that. However there was some sort of error or issue - the subscription still activated even though i had cancelled my trial and therefore I was charged. I immediately let Musicbed support know, explained the situation in detail, have not touched the platform, had not used songs, downloaded them or anything, yet they avoid paying back the money I was charged and are avoiding that topic entirely. The last message I got from support was the guy telling me he had finally cancelled my subscription and ended the conversation there, marking the issue solved, and i got the “rate your experience” message afterwards. I really looked up to Musicbed as a good and premium platform but this is scummy.

I signed up thinking I was getting a month-to-month subscription based on their pricing presentation, only to discover I was locked into a full 12-month contract. When I contacted customer service immediately after realizing this (having only used the service for one month), I was offered zero accommodation. This appears to be intentional, as they won't allow you to disable auto-renewal until 30 days before renewal (10+ months away). On the other hand, you can click "Keep Subscription" at any time. I tried to resolve this reasonably, asking to cancel the future subscription charges. Their response was "policy is policy" with no regard for customer satisfaction. When I escalated to supervisor Grant, he told me he "can't do anything mid-subscription." It's the beginning of the second month after I realized I was charged. They refuse any flexibility, even for customers who contact them immediately. *Update Thanks for your response. However, your claim about the “significant usage of more than 20 songs” is factually incorrect. I used about 3 songs in my actual projects, which you can verify through your sync ID system or usage tracking. If you’re counting every download, including songs I tested but didn’t use, as “usage,” that’s misleading. Users need to preview and test music to see if it fits their projects; that’s the entire point of a music service. If there’s a way to test music in projects without downloading it, I’m unaware of it. The confusion comes to from your pricing presentation, which emphasized monthly.

Frist of all, when you contact them for some individual qoutes like them want you to - it takes literally month for them to reply! If you need a track for your project for an upcomiing event - just forget about it. Then, when you sign a deal on a mothly basis - there is NO way to cancel payments even if you deside NOT to use any tracks and just want to end subscription. They literally disabled the button on their site and you need to wait and pay the whole year to cancel it. Greed is all they have. Definitely will not recommend.

Des voleurs qui s’engraissent sur le dos des artistes bloqués par des contrats. À vomir et à boycotter.