Anthony T.
To be honest
To be honest, when I initially signed up I didn't realize it was a year contract. Maybe I missed some small print or something, but I felt a little roped into having to pay $100 a month for 12 months for a service I felt I was only going to use once. I ended up using it several times and was able to make up some of the money spent by charging the client in a line item for that months billing. When the year was up I meant to cancel, but somehow in the hustle and bustle of life I forgot. It auto-renewed and appeared I was roped in for another year. I promptly emailed explaining my situation and asked if I could still cancel, I even said I didn't need a refund for the first month they billed because truthfully it was my fault I forgot to cancel. They emailed me back immediately, they cancelled the account for me and even refunded me the money for the month that had auto-deducted already. All in all, amazing customer service, and I think that in and of itself these days is worthy of 5 stars. Customer experience is a lost art and I wish more businesses actually cared about servicing the customer, even when it's someone like me who no longer wishes to be a customer. I will say that if I ever had the need for a service like this again, I will 100% come back to Musicbed.
Response from MusicbedJun 17, 2026
Thank you for taking the tie to leave a thoughtful review Anthony! And thank you for giving Musicbed a try! I'm really glad our team was able to work something out in your particular case. We look forward to seeing you back someday!