Ginny
My request was taken care of…
My request was taken care of immediately. Thanks
Response from MuselyApr 3, 2026
Thank you for your review, we're happy to hear you loved the assistance provided!

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,216 approved reviews, newest moderated first
Ginny
My request was taken care of immediately. Thanks
Response from MuselyApr 3, 2026
Thank you for your review, we're happy to hear you loved the assistance provided!
Judy
Very quick response to my email with detailed instructions to solve my issue
Response from MuselyApr 3, 2026
Thank you for your review! We aim to help patients as quickly and thoroughly as possible. 😊
PAULA
HELPED WITH THE PROBLEM THAT I WAS HAVING WITH THE REPAIR CREAM!
Response from MuselyApr 3, 2026
We're happy to hear you're loving your results and The Aging Repair Cream! 😍
YVONNE F.
I haven't seen much results since the 2nd bottle. I think my Rx needs to he revisited, to stay consistent with first 2 bottles.
Response from MuselyApr 3, 2026
Thank you for sharing your concerns! We are so sorry to hear that you are not seeing your desired results and we understand how frustrating it can be to feel like your progress has stalled. We encourage you to consult your designated doctor for recommendations on re-establishing your results and creating a maintenance plan. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support , referencing #Trustpilot, for further assistance. Thank you so much and we look forward to having the opportunity to assist you further!
Susan C.
I read the reviews and saw the results photos so I did have some reasonably high, but guarded hopes. Boy, was the small amount of skepticism unfounded! This product delivered all that was advertised and then some! I highly recommend it!
Response from MuselyApr 2, 2026
We're so happy to hear you love your medication and results! 😍
CHRISTINA
I reached out to customer service regarding some of the products that I purchased. I was not happy with the side effects my skin was having. Even though I was not able to get a refund, which I totally understand. I was issued credit to use on different products that I may like to try. I found this compromise to be extremely fair and generous, and I appreciate all the time that was spent on this matter.
Response from MuselyApr 2, 2026
Thank you for your review! We understand that everyone's skin is different and are happy to help in case our treatments are not suitable. We're happy to hear you and Musely Support were able to come to an agreement! 😊
Kathi
Your website is hard to navigate. That was a huge problem for me being a senior citizen with low tech understanding. I finally got into contact by texts with a human. That helped I just don’t like the dehumanization of large companies with good products. So far I like your products but the system you set up to get service is very hard to maneuver
Response from MuselyApr 2, 2026
We're sorry to hear you had difficulty with the website! If you have any suggestions, please let us know. We're always happy to hear feedback and try to make our platform easier to navigate. 😊
Stacy L.
Concept is good. Execution is not. Received a defective prescription bottle. Cost $92, but unusable. They wanted me to send a video and I did. Easier to go to a local doctor and pharmacy than deal with the hassle of returns. They sent a refund but it was a complete waste of time and effort.
Response from MuselyApr 1, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. While we understand you're not interested in continuing with Musely, if you ever have additional questions or are interested again, please reach back out to Musely Support! This can be done via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!