Valerie J.
Two Products Zero Results
I was hopeful to try this. I have moderate melasma and had tried other products. I read great things about MUSELY. I used the Spot Cream as directed with and at three weeks in my spot started getting darker. I’d attach a picture if I could. I also used the classic hair tonic with no growth. Two products, zero results. I was very scrupulous about directions. I wish I could give higher stars because the customer service was GREAT! Very responsive, not AI, and no problems with a refund. This review is in relation to products that did not work for me even when I use them carefully. This is not a reflection on the way the company was responsive and helped me. The access to doctor was not useful. I reached out a couple times. I always got a response but not clear ones. I sometimes wondered if it was AI generated. The first time when I was concerned because my spots were getting darker the doctor suggested that I reduce usage (I had to rephrase my question because the first response didn’t answer the question I asked). But there was no suggestion about when I should start again or what to do. I reduced usage and the darkening did stop. I eventually reached back out to ask what I should do and if there were other products or other mixtures that might work better. I was told no, go see a face to face dermatologist. The advice was fine so no issues there, but it would’ve been nice to understand what they thought wasn’t working. If the hair tonic wasn’t working, was there possibly a chemical in it that was not addressing issues that I had? If my spots were getting darker, why might that be true? I still don’t know. Because of the good customer service, I am probably going to try another product of theirs. If that one also doesn’t work then I think I will assume that there’s something about their mixtures that does not go with my skin. If I had a suggestion for the company it would be some type of location for people where things don’t work to maybe try and ascertain why. I had purchased a shampoo from humbly organics, and it caused an itchy scalp. They were very good about sending me an exact list of the ingredients and the type of reactions that people might have. This helped me to identify what could be going wrong and then I was able to get a different shampoo based on that from the same company. A second thought has to do with products like the hair tonic, which can take longer than 60 days. The information on the E nurse keeps saying to continue, but I eventually took the refund because I could not get feedback from anyone about whether or not it was worth it to keep going. Maybe 60 days is enough for the Spot Cream but 90 days for something like the hair solution? A good company to work with but disappointing results with two products.
Response from MuselyOct 15, 2026
Thank you for your feedback. We are very sorry to hear that your experience did not meet your expectations, and we would truly appreciate the opportunity to better understand what may have gone wrong. So we can assist you as effectively as possible, we kindly ask that you provide a few additional details regarding your experience. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot, and our team will be happy to look into this further and work toward a resolution with you. Thank you so much and we look forward to having the opportunity to assist you further!