Carol I M.
thanks for the great service
thanks for the great service
Response from MuselyApr 23, 2026
We appreciate you taking the time to share your positive experience with us.

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Carol I M.
thanks for the great service
Response from MuselyApr 23, 2026
We appreciate you taking the time to share your positive experience with us.
noname
I do not have problems ordering things or running a business online. Your website/ ordering platform is terrible. It made me so frustrated I probably will find somewhere else to order from. You need to have a customer service phone number. Even if it is a message only number and you decide if it is worth your time to save or lose a potential customer by calling back.
Response from MuselyApr 23, 2026
Thank you for your feedback! We are sorry to hear about your experience and appreciate the opportunity to make things right. Our Support Team is available via email, live chat, phone, and social media to ensure timely and personalized assistance. It’s important to us that your concerns are fully addressed, and we regret if that was not your experience. With that being said, we kindly ask that you contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can directly address your concerns. Thank you so much and we look forward to having the opportunity to assist you further!
Steven
Super service!
Response from MuselyApr 23, 2026
Thank you for your kind words! :)
Jerminia H.
I have been having a really good experience with musely. Im loving my results. My doctor is very helpful and the customer service is very helpful. Thank you musely
Response from MuselyApr 23, 2026
We're so happy to hear you're loving your Musely experience and results! If you ever have questions, we'd be happy to help. ❤️
Claudine
I haven’t received the products yet so I can’t rate my experience
Response from MuselyApr 23, 2026
Thank you for reaching out! You can edit your review once you have used your medications, or you can comment on the overall Musely experience so far. You can also leave your review the same if you prefer. 😊
Claudine
So far so good. The customer service rep was very kind, polite, and helpful.
Response from MuselyApr 23, 2026
We're so happy to hear that, thank you for your review! We're excited for your continued Musely journey.
Suzanne
Fast response from doctor. Prescribed what I needed and gave advice on how to use/take the prescription
Response from MuselyApr 23, 2026
Our Board-Certified Dermatologists aim to respond within 24 hours! We're happy to hear you enjoyed your experience. 😊
LaGauya
I really like the products. I am seeing results just within the 5 weeks I have used them. The doctor was really responsive when I asked questions about combining the Musely products with the over the counter items I was using. They are a little expensive, but do the job.
Response from MuselyApr 23, 2026
We're happy to hear you're seeing results so soon! If you have any questions, please let us know and we'd be happy to help. 🥰