MuselyReviews of musely.com

Using the product for 2 years.

Customer service

I genuinely cannot believe this company is allowed to market itself as a telehealth skincare service. I signed up because of Musely’s heavily advertised 60-day guarantee and the promise of physician-guided treatment. What I got instead was a prescription compounded almost immediately, no actual consultation, no video appointment, no phone call, no nurse, and no meaningful interaction with a doctor whatsoever. The entire experience felt automated from start to finish. Within about a week of using the products exactly as directed, my skin became significantly worse. My rosacea flared, my cheeks developed large inflamed red patches, my face became painful, flushed, and irritated, and each application seemed to make the reaction worse. I documented everything with photos and timestamps and immediately contacted support. Instead of honoring the guarantee, I was told I needed to wait for a doctor to review my case before a refund could even be considered. Let me get this straight. You can compound and ship prescription products to me within hours, without ever having an actual conversation with me, but when those products cause a severe reaction, suddenly I have to wait for approval from a doctor I’ve never spoken to? That is absurd. What concerns me even more is the lack of transparency. I have multiple allergies and attempted to find a complete ingredient list for the compounded products. The packaging and materials provided did not make that easy. Customers are expected to put prescription creams on their faces without being clearly provided every ingredient contained in the formulation. When I raised concerns, I was offered the possibility of switching to another prescription. Why would I trust another compounded product from a company whose first products left my face red, inflamed, painful, and visibly worse than when I started? The most disappointing part is that Musely markets itself as patient-centered and risk-free. My experience was the exact opposite. The moment something went wrong, the guarantee suddenly came with conditions, delays, and hoops to jump through. My skin is worse. Their customer service is automated garbage protecting a company that does BAD BUSINESS. I would never recommend Musely to anyone after this experience. Had they just honoured their guarantee and provided a refund, for the visible proof I provided upfront, I may have a different perspective. This should be immediate, not negotiable, customer first approach when dealing with compounds and skincare for extreme conditions they advertise.

I asked for a perscription renewal, but also delay as I had a partial and another full container yet. I communicated this and was assured the product renewal perscription would be delayed. I have now received an email that my order is currently getting compounded, when I expressly asked for a delay. I am very unhappy with the customer service and follow up.

Great and timely customer service support.

I got a very prompt response when I notified Musely that I had not received my order but had been emailed that it “had arrived”. I did receive the package the following day.

Their products are fantastic! I love the Anti Aging Cream (tretinoin)! It really tightens up and smooths out your skin. They have points you can earn to deduct so much off of your next purchase and you can simply subscribe. If you do subscribe they will ship to you, say every 60 days, but you can change the delivery date to whenever you want. They are very flexible, reliableble, and the least expensive!!

I’m extremely satisfied with the products and their customer service.