Tammy M.
Very understanding and ready to help.
Very understanding and ready to help.
Response from MuselyJun 11, 2026
We are so happy to hear that you have seen great help from our Support Team. :)

Musely is a telehealth platform offering personalized prescription treatments for skin, hair loss, menopause, sleep, and longevity. Recognized as USA TODAY’s #1 Most Trusted Telehealth Brand of 2026, Musely makes medicine for beauty and health accessible through 100% online care.Formulated and prescribed by Board Certified Dermatologists and Doctors, Musely’s treatments address concerns ranging from dark spots, signs of aging, and thinning hair to menopause symptoms, sleep, and healthy aging.Patients begin with a 3-minute medical questionnaire, with no need to schedule doctor’s appointments or calls. The patient's dedicated Musely doctor reviews their information and, if appropriate, prescribes a personalized treatment. Each patient’s prescription is freshly compounded in Musely’s US-based pharmacies and shipped directly to their door for optimal freshness and potency.Care includes 60 days of doctor support, a 60-day Result Guarantee, and free shipping. Musely’s US-based customer support team is also available to help patients throughout their experience.Musely’s purpose is simple: help people Look Good, Live Better.
Musely (musely.com) has 2,216 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Tammy M.
Very understanding and ready to help.
Response from MuselyJun 11, 2026
We are so happy to hear that you have seen great help from our Support Team. :)
Linda N.
Great products, great customer service1
Response from MuselyJun 11, 2026
Thank you! We're happy to hear you love your medications and the support received. 😊
William
After replacing the refill, I received it real quick, 3 to 4 days. I believe.
Response from MuselyJun 11, 2026
Thank you for your review! We aim to create and ship medications soon after the refill date.
MSW
My support was awesome. I reached out due to receiving a product that was of a different consistency than my first order. I communicated my concern online and a replacement product was sent out within 24 hours.
Response from MuselyJun 10, 2026
Thank you for your review, we're always happy to help!
Dibely
Very bad, I never revived the cream, they charged me , they told me they were going to send me another, but they didn’t , now I have to wait to see if they give me my money back
Response from MuselyJun 10, 2026
Thank you for your feedback, and we’re sorry to hear about the confusion regarding your refill! Each medication is estimated to last 2-3 months, depending on your treatment. This means one bottle is sent and this bottle is meant to last longer than one month. We do not send multiple bottles with each lasting one month. If you’d like further assistance managing your subscription or discussing any concerns, please contact Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot– We’re here to help!
Paul
Great customer support. Friendly too!
Response from MuselyJun 10, 2026
We're so happy to hear you've enjoyed your Musely experience! Thank you for your review. 🥰
Bakayo
she did great
Response from MuselyJun 10, 2026
Thank you for your review! We're happy to hear you've enjoyed your experience with the Musely team.
Annette
Great response time
Response from MuselyJun 9, 2026
We are so happy to hear that you were pleased with our response time! :)