MuselyReviews of musely.com

Response from MuselyAug 1, 2025

Thank you for taking the time to share your feedback! We’re truly sorry to hear about your recent experience and understand how frustrating this must have been for you. We’d like to clarify that all refill orders are processed according to the schedule you set when your prescription was first approved, and a reminder email is sent 5 days prior to shipment to allow time for adjustments or cancellations. We understand you mentioned not receiving this notification, and we will be happy to investigate this further for you! Unfortunately, we’re unable to locate your account or order details based on the limited information provided through this platform, which means we can’t review or process your request here. So we can look into this right away, please contact our team directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support. Once we have this information, we’ll be happy to investigate further and work toward a resolution that you are satisfied with! We truly value your patience and hope to hear from you soon so we can make this right!

Response from MuselyJul 31, 2025

Thank you for taking the time to share your experience and we’re truly sorry for the frustration you’ve experienced in trying to cancel your subscription! We want to reassure you that Musely allows all patients to cancel at any time, and there is no intention to hide this option. The cancel feature is available within your account settings, but we understand that technical issues or navigation challenges can occur! So we can assist you right away, we kindly ask that you reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support with your full name and account email. A member of our Support team will personally review your account, ensure your subscription is canceled, and confirm everything for you in writing. We appreciate your feedback, as it helps us identify areas where we can improve our patient experience, and we’re committed to turning this around for you!

Response from MuselyJul 30, 2025

We are truly sorry to hear about your experience and understand how upsetting it must be to face unexpected changes to your skin. Please know that skin tags are not a known or reported side effect of any Musely treatment, and we want to help you get clarity on what may have caused this reaction. Each treatment plan at Musely is customized by a board-certified dermatologist based on your medical history, needs, and goals, and our medical team always aims to provide thorough guidance on use. Because reactions to prescription skincare can vary from person to person, it’s important to address any unexpected concerns right away so adjustments can be made. We would like to review your case in detail and work closely with your designated doctor to ensure you feel supported. Please reach out to us directly at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can discuss next steps and provide personalized recommendations. We appreciate you sharing your feedback, and we’re committed to helping you find the best path forward!

Response from MuselyJul 30, 2025

Thank you so much for sharing your experience! We’re thrilled to hear that your treatment has helped restore your confidence and delivered such noticeable results in just a few weeks. Our board-certified dermatologists carefully tailor each prescription to meet our patients’ unique needs, and we’re so happy to know yours is working so well. We also love hearing that you’re enjoying the sunscreen—it’s designed to protect your skin while layering beautifully under makeup. Thank you for trusting Musely on your skincare journey!

Response from MuselyJul 30, 2025

We’re truly sorry to hear about your experience with your treatment and the impact it’s had on how you feel about your skin. We understand how discouraging it can be when a treatment doesn’t meet your expectations, and we never want our patients to feel unhappy with their results. The Spot Cream is freshly compounded with prescription-grade ingredients and is designed to be highly impactful, which can sometimes mean a richer texture than over-the-counter options. That said, every patient’s skin can react differently, and we want to work closely with you to find a treatment plan that feels comfortable and produces the results you’re looking for! If you haven’t already, please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can review your case with your designated doctor and discuss adjustments or alternative formulas that may work better for your skin type and goals. We’d also be happy to help cover the cost of trying a different treatment to ensure you find one you love! We appreciate your feedback and the opportunity to improve your experience!

Response from MuselyJul 30, 2025

We’re so sorry to hear about your experience with the pump bottles, and we completely understand how frustrating this must have been—especially when you’re eager to start your treatment! While the majority of patients do not experience issues with the treatment bottle's pumps, we know this can sometimes happen and we want to make things right for you! If you haven’t already, please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can send you a free replacement bottle right away or provide Musely Rewards equivalent to the cost of your medication—whichever you prefer. We truly appreciate your feedback, as it helps us work with our pharmacy team on packaging improvements so this doesn’t happen in the future. We hope to have the chance to restore your confidence in both our treatments and our service!

Response from MuselyJul 30, 2025

We’re so sorry to hear about your experience and truly understand how upsetting this must have been—especially while you were dealing with a serious family emergency. It’s never our intention to cause additional frustration, and we appreciate you taking the time to share these details so we can address them. All treatment plans are created by a patient’s designated, board-certified dermatologist after reviewing their medical history and skincare goals. We’re sorry to hear you felt your concerns weren’t fully addressed during your consultation and that there was miscommunication during your request to cancel. While our policy does not allow returns of prescription medication once shipped, even if unopened, we want to review your case closely to see what we can do to make this right. Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support with your full name and order details so we can personally investigate the timeline, review your screenshots, and work toward a resolution together! We truly value your feedback and want to ensure you feel heard, supported, and confident in the care you receive from us!

Response from MuselyJul 18, 2025

We're so sorry to hear about your experience! We truly apologize for the trouble with your treatment bottles and any delay in support. This is not the experience we want for any of our patients. We’d be more than happy to provide you with free replacement orders to ensure your satisfaction once we can confirm some information with you! Please reach out to us at support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support so we can assist you right away. We respond to 100% of the voicemails, emails, and social media messages we receive, so rest assured we will assist you as soon as we possibly can! We truly value your trust and hope to have the opportunity to make things right!