MuselyReviews of musely.com

Response from MuselyAug 1, 2025

We truly appreciate your kind words about our responsiveness and are sorry to hear that you haven’t seen the improvements you were hoping for! We completely understand how disappointing that can be. We encourage you to follow up with your designated doctor through your Musely account so they can review your progress in detail and determine whether adjustments to your treatment plan may help achieve better results. We also kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can assist you further and help you find a treatment you truly love!

Response from MuselyAug 2, 2025

We're so happy to hear you loved your experience and medications!

Response from MuselyAug 1, 2025

We’re thrilled to hear that you’re happy with your results! We also appreciate your feedback on navigating the system. Our team is always looking for ways to make your experience more seamless, and we encourage you to reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support to share your specific feedback or any difficulties you’ve encountered. This helps us continue to improve and provide the best possible experience for our patients! Thank you again and we look forward to hearing from you!

Response from MuselyAug 2, 2025

Thank you for your review!

Response from MuselyAug 1, 2025

We’re so happy to hear you’ve been enjoying your regimen and thank you for sharing your perspective on hydroquinone use! Your treatment plan is determined by your designated doctor based on your medical history, skin type, and goals, and may differ from over-the-counter use. We recommend following up directly with your doctor through your Musely account to discuss your experience and explore whether adjustments could better fit your needs!

Response from MuselyAug 1, 2025

Thank you for taking the time to allow us to address your concerns! We are so sorry to hear about the discomfort you experienced while using this treatment! . Your comfort and results are extremely important to us. That said, we strongly encourage you to follow up with your designated doctor to discuss your symptoms and receive personalized medical guidance, as they may recommend adjusting your treatment plan or discontinuing use. We also kindly ask that you reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account and explore options to help you find a long-term solution that works best for you!

Response from MuselyAug 1, 2025

We’re so glad to hear that you’re having a great experience so far and that our customer service has met your expectations! We truly appreciate your kind words and look forward to supporting you throughout your treatment journey!

Response from MuselyAug 1, 2025

We are so sorry to hear about the repeated issues you’ve experienced with your treatment and for the frustration this has caused. This is certainly not the experience we want for our patients. Our treatments are freshly compounded by pharmacists, and the consistency should remain smooth and easy to dispense when stored and used as directed. Please know that we respond to 100% of messages and assistance requests we receive, so if you did not see a reply, it’s possible it was filtered into your spam or junk folder. We’d like to investigate this further to determine the cause and make it right for you. Please reach out to Musely Support via support.musely.com/hc/en-us/articles/360051279814-How-can-I-contact-Support and reference #Trustpilot so we can review your account, document the details for our pharmacy team, and provide a resolution. We truly value your feedback and hope to restore your confidence in your treatment and our service!