Colleen S.
2 OTC items I did not order were in my…
2 OTC items I did not order were in my shipment and I was charged for them. I offered to return them for credit in 2 written complaints. They gave me a small refund, still over charging me as far as I can tell. No returns, even on OTC. The two OTC (non scrip) items continue to show up in my cart and I cannot remove them. I will prob cancel my orders due to very poor customer svc. You cannot speak to a person and get much done with the automated system. It’s starting to feel like a scam. I need to make a change to my current refill and cannot get that done with automated cust svc either. The rosacea and acne products are helping some but the ordering and customer service are making it not worth it. Also, it is expensive and the small quantities in each product are in NO WAY a 2 month supply. Back to Scriptderm or my DERM. I’ve sent complaints to the proper fed agency. Disappointed. Wish I’d looked at reviews before ever ordering. Too much work and babysitting of their orders required. Update-I canceled refills last night. I will return if they get this fixed.
Response from MuselyAug 7, 2025
Thank you for your review! If any items were not received, Musely Support can provide Rewards for the exact cost of the missing items or reship them to you. These items can be removed from future orders at any time from within your account. Instructions are available on our website and app if assistance is needed, or you can contact Musely Support! Agents can be contacted via email and phone number. We also recommend reviewing your designated doctor's instructions or priming your bottle if you're finding your medications are not lasting the estimated timeframe.